In a world where CX priorities and approaches are constantly evolving, it’s important to give your team the tools they need to be able to adapt accordingly. Despite technological innovation, let’s not get distracted and lose sight of what customer experience is really about: the customer.  

Leveling the playing field when it comes to new technology adoption or a change in strategy direction can promote a more engaged and open-minded team.  This session will consider: 

• How democratizing technology can create equal opportunities within your organization through accessibility and capability 
• Why providing context for technology introduction can help overcome the generation bias 
• The importance of getting to know your team on a human level and making them feel empowered as brand representatives