In this keynote, Dennis Wakabayashi, The Global Voice of CX, shares his extensive expertise and practical insights from over 30 years of collaboration with leading global brands and government organizations. Attendees will receive a comprehensive roadmap for adapting and aligning their CX strategies to meet the challenges of the evolving international economic landscape.

Key topics include:

• The Definitive CX Blueprint: An essential guide to refining and aligning CX strategies with business goals.
• Building High-Impact CX Teams: Strategies for structuring teams that drive meaningful results.
• Aligning Incentives with Strategic Goals: Approaches for fostering motivation that supports long-term CX success.
• Operational Excellence and KPIs: Effective methods for moving from strategy to seamless execution with relevant performance measures.
• The Technology Matrix: An essential framework for navigating legacy and modern technology to keep organizations agile and competitive.
• Case Study Insights: Lessons from real-world examples that reveal critical successes and everyday challenges.
• Takeaway Playbook: Practical tools and a step-by-step guide for immediate application.