Demonstrating the value of CX to internal stakeholders has never been an easy feat; it can take time to show the impact of your CX initiatives. There’s still a way to go towards a universal adoption of a CX centric culture but there’s certainly some steps you can take to promote CX investment. This session will explore: 

• How to focus on the appropriate metrics to be able to effectively demonstrate ROI 
• The benefits of linking CX to time as well as money to highlight urgency behind initiatives 
• Promoting open conversations between executive stakeholders and CX leaders to gain CX loyalty 
• Advocating for CX across all functions of your organization and illustrating individual responsibility