NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS

February 25 - 26, 2025 | Fort Lauderdale, Florida, USA

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Andy Watson

Senior Product Marketing - Customer Experience RingCentral

Agenda Day One

4:25 PM 9 BEST PRACTICES IN AI CUSTOMER SERVICE: REALIZING THE VISION OF AN EFFORTLESS CUSTOMER EXPERIENCE

As AI technologies have become mainstream today, organizations are seeking ways to harness their potential across their operations, including how they provide customer service. Implementing AI effectively requires a strategic approach rather than “buying AI” as a quick fix.

During this session, you will learn:

Where to begin your AI decision-making process
Use cases in which AI can have a meaningful impact on the customer journey
Best practices for analyzing and choosing the right AI partner

Check out the incredible speaker line-up to see who will be joining Andy.

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