NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS
February 25 - 26 2026
| USA
Resource Library
Download the 2025 Agenda
Download the 2025 agenda for the Customer Experience Exchange USA & learn how this cross-industry event can help optimize future CX strategies! Unlike any other CX event, every speaker will share their successes, as well as their lessons learned, and what they’d do differently i ...
Industry Leading Content
2024 Post Event Report
The CX USA Exchange, February 26-27 in Fort Lauderdale brought together CX leaders across a huge range of industries in the US to capture ideas from one another, enabling crosspollination of networks and strategies to drive the CX industry forward. Check out what happened last year at CX USA Exchange.
Why Neglecting Customer Support Could Be Undermining Your CX Strategy
Customer support provides a crucial touchpoint which can make or break the customer experience. A solid customer support function can help retailers stand out from competition, increase customer loyalty, and reduce churn.
Read this article to find out:
• The strategic value that customer support brings to your CX strategy.
• How different businesses are balancing human contact and automation in customer support.
• What role AI and emerging technologies can play in supporting your organization’s customer support strategy.
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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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