Aligning Your Strategies to Create An Optimized, Personalized, And Engaging Customer Experience

The annual CX USA Exchange is returning for 2025 

Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.

 

The Speaker Lineup Includes

Global State of CX Report

Discover the full list of CX trends and in-depth analysis, including investment priorities, obstacles preventing CX investments, challenges & customer behaviour patterns, and forecasts for the future.

2024 Post Event Report

Check out the CX USA Exchange 2024 Post Event Report to see testimonials, key takeaways, unmissable insights, and audience statistics.

Customer Support Undermining Your CX Strategy?

Customer support provides a crucial touchpoint, but neglecting it can break the customer experience.

BENEFITS OF ATTENDING A CX EXCHANGE

Secure Your Place at the Exchange

To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

Why CX USA Exchange?

image

Learn from peers on how to make customer experience the responsibility of every employee within your company. Driving a CX centric culture throughout ALL areas of your organization

image

See the bigger picture for long-term strategic success – get an idea Gen Z and Generation Alpha will change the customer experience paradigm

image

Explore the tangible value of AI and other technology developments can have for your CX approach through case studies, practical use cases and real-life examples

image

Overcome traditional stakeholder engagement challenges and learn how to secure the critical support needed to invest in your CX strategy

Hear From Previous Attendees...

Great to be able to talk with other leaders with different business perspectives. The takeaways are insightful and useful opportunities to put proven ideas into action.

Global Vice President Product and Design, Discovery

Educational. Experiential. Inspirational. A great update on the latest thinking, experience, and advancements in CX.

Director Customer Engagement, American Express

A great forum to connect with people from diverse backgrounds including, UX, customer support, data science, and marketing and communication.

Director CX and Storytelling, Mastercard