NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS
February 25-26
| Fort Lauderdale, Florida
Aligning Your Strategies to Create An Optimized, Personalized, And Engaging Customer Experience
The annual CX USA Exchange is returning for 2025
Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.
Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.
The Speaker Lineup Includes
Stacey Wagner
Chief Experience Officer
Zappos
Kash Pervez
Sr Director of Product Management, Digital Employee Experience
Toyota
TS Balaji
VP Digital & Customer Experience
Cox Communications
Lee Kemp
VP, Customer Experience
Veritiv
Sheetal Kohli Rishi
VP, High Performance Computing & AI, Global Customer Success & Solution Engineering
Hewlett Packard Enterprise
Craig Antonucci
Chief Experience Officer
Autocar Trucks
Jhonatan Mateus Ayala
Customer Insights, Commercial Strategy and Analytics
American Airlines
Gavin Johnston
Director of User Experience Research
Hyatt Hotels Corporation
Tara King
Director Customer Experience
Gibraltar Industries
Andy Schulkind
Vice President Customer Experience
Domino North America
Lourdes Orive
Sr. Director, Customer Experience
Twitch
Geoff Estilow
Director of Service Experience
Fidelity Investment
Shantel Love
VP of Customer Success - North America & APAC
Pearson
Ivy Garcia
Global Director, Digital Experience & Growth
The LYCRA Company
Sean Rajaram
Sr Director , Global Head of Customer Contact Digital Channels and Automation
Smile Direct Club
Global State of CX Report
Discover the full list of CX trends and in-depth analysis, including investment priorities, obstacles preventing CX investments, challenges & customer behaviour patterns, and forecasts for the future.
2024 Post Event Report
Check out the CX USA Exchange 2024 Post Event Report to see testimonials, key takeaways, unmissable insights, and audience statistics.
Customer Support Undermining Your CX Strategy?
Customer support provides a crucial touchpoint, but neglecting it can break the customer experience.
Secure Your Place at the Exchange
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
Why CX USA Exchange?
Learn from peers on how to make customer experience the responsibility of every employee within your company. Driving a CX centric culture throughout ALL areas of your organization
See the bigger picture for long-term strategic success – get an idea Gen Z and Generation Alpha will change the customer experience paradigm
Explore the tangible value of AI and other technology developments can have for your CX approach through case studies, practical use cases and real-life examples
Overcome traditional stakeholder engagement challenges and learn how to secure the critical support needed to invest in your CX strategy
Hear From Previous Attendees...
Great to be able to talk with other leaders with different business perspectives. The takeaways are insightful and useful opportunities to put proven ideas into action.
Educational. Experiential. Inspirational. A great update on the latest thinking, experience, and advancements in CX.
A great forum to connect with people from diverse backgrounds including, UX, customer support, data science, and marketing and communication.
In Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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