NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS
February 25 - 26, 2025
| Fort Lauderdale, Florida, USA
Aligning Your Strategies to Create An Optimized, Personalized, And Engaging Customer Experience
The annual CX USA Exchange is returning for 2025
Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.
Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.
The Speaker Lineup
Dennis Wakabayashi
The Global Voice of CX
The Global Voice of CX
Eric Smuda
Chief Experience Officer
Likewize
Bradly Sax
Vice President Customer Strategy & Experience
Lendlease
Shireesh Mishra
Head of Data Analytics and Insights
Citi
Laura Chamoun
Head of Customer Experience
Polestar Automotive, North America
TS Balaji
VP Digital & Customer Experience
Cox Communications
Derek Petrie
VP, Customer Experience & Engagement
American Express Global Business Travel
Shilpa Mudiganti
Senior Director, CX Systems & Insights
Comcast Advertising
Alan Scally
Associate Director Workforce Management
Spotify
Courtney Warford
Global Director, Customer Experience
AGCO
Marco Leon
Head of Design - Wealth Management
U.S. Bank
Woody Berner
Head of Design Technology
AT&T
Amy Saunders
Former SVP Customer Experience and Engagement
Novartis
Jennifer Blatz
Principal UX Researcher
BECU
Matt Egol
Podcast Host and Best Selling Author - The CX and Culture Connection
.
Marlanges Simar
Senior Director - Customer Experience
Wallgreens
Michael Fulvio
Customer Experience Director
Snipes
Global State of CX Report
Discover the full list of CX trends and in-depth analysis, including investment priorities, obstacles preventing CX investments, challenges & customer behaviour patterns, and forecasts for the future.
2024 Post Event Report
Check out the CX USA Exchange 2024 Post Event Report to see testimonials, key takeaways, unmissable insights, and audience statistics.
Neglecting Customer Support Undermining Your CX Strategy?
Customer support provides a crucial touchpoint, but neglecting it can break the customer experience.
Secure Your Place at the Exchange
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
An Event Built For CX Leaders
Learn from peers on how to make customer experience the responsibility of every employee within your company. Driving a CX centric culture throughout ALL areas of your organization
See the bigger picture for long-term strategic success – get an idea Gen Z and Generation Alpha will change the customer experience paradigm
Explore the tangible value of AI and other technology developments can have for your CX approach through case studies, practical use cases and real-life examples
Overcome traditional stakeholder engagement challenges and learn how to secure the critical support needed to invest in your CX strategy
What Do Previous Attendees Say?
Great to be able to talk with other leaders with different business perspectives. The takeaways are insightful and useful opportunities to put proven ideas into action.
Educational. Experiential. Inspirational. A great update on the latest thinking, experience, and advancements in CX.
A great forum to connect with people from diverse backgrounds including, UX, customer support, data science, and marketing and communication.
Sponsors of the CX USA Exchange
CONTACT US
If you are interested in attending or sponsoring the CX USA Exchange, please contact info@exchangeevents.co.uk. Get involved with the latest discussions around customer experience and receive updates about our Exchanges by following us on LinkedIn.
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QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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