NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS
February 25 - 26 2026
| USA
Aligning Your Strategies to Create An Optimized, Personalized, And Engaging Customer Experience
We were sorry to miss you!
This past February, the CX USA Exchange took place in Fort Lauderdale, where dozens of cross industry CX experts came together for two days of dedicated networking, sharing expert insights and gathering knowledge from fellow CS and CX experts. Want to know what you missed out on? Download your personal copy of the most recent event brochure below.
This past February, the CX USA Exchange took place in Fort Lauderdale, where dozens of cross industry CX experts came together for two days of dedicated networking, sharing expert insights and gathering knowledge from fellow CS and CX experts. Want to know what you missed out on? Download your personal copy of the most recent event brochure below.
Previous Expert Speakers
Dennis Wakabayashi
The Global Voice of CX
The Global Voice of CX
Eric Smuda
Chief Experience Officer
Likewize
Bradly Sax
Vice President Customer Strategy & Experience
Lendlease
Shireesh Mishra
Head of Data Analytics and Insights
Citi
TS Balaji
VP Digital & Customer Experience
Cox Communications
Derek Petrie
VP, Customer Experience & Engagement
American Express Global Business Travel
Shilpa Mudiganti
Senior Director, CX Systems & Insights
Comcast Advertising
Alan Scally
Associate Director Workforce Management
Spotify
Courtney Warford
Global Director, Customer Experience
AGCO
Marco Leon
Head of Design - Wealth Management
U.S. Bank
Amy Saunders
Former SVP Customer Experience and Engagement
Novartis
Jennifer Blatz
Principal UX Researcher
BECU
Matt Egol
Podcast Host and Best Selling Author - The CX and Culture Connection
.
Marlanges Simar
Senior Director - Customer Experience
Walgreens
Lee Kemp
Vice President, Customer Experience
Veritiv
Michael Fulvio
Customer Experience Director
Snipes
Shelly Chandler
Senior Vice President - Merchant Services and Insights
Wells Fargo
Michael Mangione
Global Head - Digital Experience Transformation
WL Gore
Mark Krebs
VP Global Sales
Celebrus
Vasu Prathipati
CEO
MaestroQA
Andy Watson
Senior Product Marketing - Customer Experience
RingCentral
Samantha McDougall
Global Vice President & General Manager of VOC Solutions
Verint
Marina Segal
Former Vice President, Multiplatform Strategy, Operations & Customer Experience
Formerly Paramount
Quinn Agen
VP of Global Sales
Omilia
Sean Albertson
Founder & CEO
CX4ROCKS
Global State of CX Report
Discover the full list of CX trends and in-depth analysis, including investment priorities, obstacles preventing CX investments, challenges & customer behaviour patterns, and forecasts for the future.
2024 Post Event Report
Check out the CX USA Exchange 2024 Post Event Report to see testimonials, key takeaways, unmissable insights, and audience statistics.
Neglecting Customer Support Undermining Your CX Strategy?
Customer support provides a crucial touchpoint, but neglecting it can break the customer experience.
What Do Previous Attendees Say?
Great to be able to talk with other leaders with different business perspectives. The takeaways are insightful and useful opportunities to put proven ideas into action.
Educational. Experiential. Inspirational. A great update on the latest thinking, experience, and advancements in CX.
A great forum to connect with people from diverse backgrounds including, UX, customer support, data science, and marketing and communication.
Previous Sponsors of the CX USA Exchange
CONTACT US
If you are interested in attending or sponsoring the CX USA Exchange, please contact enquire@iqpc.co.uk. Get involved with the latest discussions around customer experience and receive updates about our Exchanges by following us on LinkedIn.
In Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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