The Exchange Format

To ensure the Exchange offers the highest degree of relevancy, only senior executives responsible for the design, development and delivery of their customer service strategies and solutions are invited to attend. This exclusive format allows you to connect with those peers whose insights you respect most – through exceptional networking, business meetings and strategic information sharing sessions.

As a leading executive in this market, we understand that your time is valuable, which is why at the Customer Experience Exchange you will customise your own itinerary to reflect your current initiatives, priorities and future strategic objectives. Your agenda will be made up of conference sessions, one-on-one business meetings, interactive Think Tank discussions, and other innovative networking opportunities.

We are working with a leading group of experts from across the globe, to compile an impressive peer-to-peer faculty, with brand new case studies from some of the largest and most cutting edge corporations.

What distinguishes this event from others?

The Customer Experience Exchange is not a typical conference and there are some key distinguishing features that provide you with a truly unique forum in which to participate:

• Attendance is exclusive - Participation is strictly limited to senior executives from leading corporations to facilitate true peer-level networking for our delegation and speakers.
• Strategic conference sessions - The intellectual content of the conference programme is specifically designed for the seniority and maturity of the participants and has been developed following 9 months of in-depth research.
• An itinerary customised to your current business objectives - Exchange participants customise their agendas by selecting conference sessions, Think Tanks and one-on-one meetings with solution providers that they are most interested in meeting and networking with.
• One-on-one business meetings – The business meetings provide an exceptional opportunity for event participants to assess the solutions and services that are available to help them achieve their business objectives.

If you would like to find out more information about the Exchange, feel free to contact us on +44 (0) 207 368 9484 or email us on info@exchangeevents.co.uk.

REGISTER WITH CONFIDENCE: We are planning on running this as in-person event in London and as such we are taking all the necessary precautions and will be working with our venue partners to ensure we are following the relevant government advice in order to keep you safe. We will also be taking extra steps to guarantee you a comfortable experience whilst with us. However, if we are unable to run this event physically, we will revert to our tried and tested virtual event platform to deliver the conference, and delegates will be refunded 100% of their registration costs.