David Hicks, President, TribeCX

In this interactive session, you will get a chance to reflect on the core discussions over the past three days and learn what you need to deliver a great CX to make sure your technology investment makes an impact. You will cover how to: 

• Identify and establish the value of CX to your organisation  
• Create clarity on your customer culture through consistency and accountability 
• Understand the right measurements for your business 
• Empower your people to innovate through experience design, data and insight