Michelle Beeson

Senior Analyst Forrester

Michelle Beeson is a senior analyst serving customer experience professionals. Her research focuses on omnichannel customer experience, digital trends, and digital commerce strategies for consumer-facing brands. At Forrester, Michelle helps clients understand how digital technology and changing consumer behaviour and expectations are impacting organisations and transforming business models. Michelle will be able to discuss Forrester’s 2023 CX predictions, including what CX professionals should expect in the year ahead and where CX teams should target their efforts.