Why Neglecting Customer Support Could Be Undermining Your CX Strategy

Why Neglecting Customer Support Could Be Undermining Your CX Strategy

Customer support provides a crucial touchpoint which can make or break the customer experience. A solid customer support function can help retailers stand out from competition, increase customer loyalty and reduce churn. This article highlights the often-overlooked value of customer support in CX strategies and examines how technology is transforming the role of support agents.


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