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The Top 15 Investment Priorities For CX BFSI Leaders

It is a new era for CX Leaders in finance and insurance. In an increasingly competitive space where brand loyalty is dwindling, enhancements in technology, phygical experiences, and customer journeys are needed to evolve to the demands of the consumer and become truly customer centric. This infographic will give an insight into the CX Leaders from BFSI companies who attended the CX BFSI Exchange USA, including their investment priorities and common challenges.

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