THE UK'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS
December 01 - 02, 2025
| Hilton, syon park london, uk
Rethinking The Meaning Of Customer Excellence
Empowering Employees - Embracing AI - Translating CX To Cash
The world of CX is a world of contradictions. Customers want quicker and more automated processes in place, to allow for speedier resolution of challenges whilst bemoaning the loss the personal touch in their interactions with a business and, whilst a personalised experience across all channels of engagement is critical for today's customer experience, customers also want their personal data protected and used only when explicitly necessary. This is challenging time - made even more so by the scrutiny any investment into CX development carries for most organisations.
By allowing you to learn from industry though-leaders and benchmark against your peers, the CX UK Exchange will help you overcome these contradictions and create a CX strategic for today and prepare for the inevitable changes tomorrow will bring.
By allowing you to learn from industry though-leaders and benchmark against your peers, the CX UK Exchange will help you overcome these contradictions and create a CX strategic for today and prepare for the inevitable changes tomorrow will bring.
Previous Expert Speakers:
Carl McCartney
Customer Experience Director
Les Mills
Gabriela Torres
Audience Development Lead
Sky
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
James Brindley-Raynes
Head of Digital Customer Journey
A.P. Moller-Maersk
Ruben Bell
Head of Engineering Delivery Optimisation & Global Digital Demand
Vodafone
Fabian Kortekaas
Chief Experience Officer
City of The Hague
Sarah Williams
Chief Customer Experience Officer
Westminster City Council
Luke Horwath
Customer Experience Lead
Waitrose & Partners
Matt Roberts
Vice President of Business Intelligence
Formula E
Ciaragh Hubert
Director of Accessibility
The Open University
Dr Stacy Moore
Lead Psychologist
Inner Circles Psychology
Tyne Mills
VP of Sales
Qualtrics
Elena Schoeman
Director, Service Experience – GBS
Kraft Heinz Company
Noah S Roy-Chowdhury
Director CX & Insights
S&P Global
Deepa Dorai
Global Customer Success Director
DIRECT ATPI GLOBAL TRAVEL
Chris Thomson
Senior Account Executive
Treasure Data
Nyssa Packard
Senior Director - CX
Skyscanner
Nan Russell
Advisory Director EMEA
Qualtrics
Jagrit Malhotra
Managing Director, CX & Customer Care EMEA
Qualtrics
Vinay Parmar
Founder
Dhruva Star
Tyne Mills
VP of Sales
Qualtrics
The #1 Premier Invitation-Only Event for CX Leaders
70+
CX Leaders in Attendance
20+
Expert Leaders on the Speaker Panel
12+
Hours of Networking
10+
Hours of Learning
A Five Star Event!
Secure Your Place at the 2025 Exchange!
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
Contact Us
If you are interested in attending the CX Exchange, please contact info@exchangeevents.co.uk.
Get involved with the latest discussions around customer experience and receive updates about the Exchange by following us across our social media channels.
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QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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