EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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Yannick Brandner

Director, Corporate Loyalty Kempinski Hotels

Yannick is the Director of Corporate Loyalty at Kempinski Hotels, overseeing every facet of guest loyalty, from operational execution and member quality management to program delivery, member acquisition and training.

He played a pivotal role as Project Lead in the successful global rollout of the enhanced KEMPINSKI DISCOVERY loyalty program in 2021. Yannick’s career trajectory is remarkable, rising from a Front Office Agent to Corporate Director in just eight years, demonstrating exceptional leadership and a deep passion for guest experiences.

His notable achievements include being the runner-up for the Young Hotelier Award Austria in 2018 and receiving Kempinski Hotels’ ‘Game Changer’ award in 2019. With his in-depth understanding of both frontline operations and strategic loyalty development, Yannick is dedicated to creating innovative, personalised experiences that enhance customer engagement and loyalty for Kempinski Hotels.

CX Exchange for Travel and Hospitality Day 2

14:55 INTERACTIVE PANEL DISCUSSION WITH AUDIENCE Q&A: HOW CAN YOU MAXIMISE CUSTOMER LOYALTY IN 2024?

The significance of customer loyalty is obvious; when successfully deployed, it can lead to improving repeat business rates, enhanced brand advocacy and – therefore – greater revenue generation and continued growth

However, customer behaviour changes continually, and customer loyalty plans need to adapt to keep pace with these changes. This panel session will consider what you can do to ensure maximise loyalty in an increasingly competitive world

Embracing personalisation and customised travel experiences to drive greater levels of customer loyalty - how can technology and data driven insight make the difference here?

What impact will the current cost-of-living crisis have on the approach to customer loyalty?

How can a focus on responding to feedback drive enhanced brand loyalty?

Check out the incredible speaker line-up to see who will be joining Yannick.

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