EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY
8-9 September 2025
| Hilton Syon Park, London
Vinay Parmar
Founder Dhruva Star
CX Exchange for Travel and Hospitality Day 1
CX Exchange for Travel and Hospitality Day 2
16:20 IN CONVERSATION WITH A CXO: HOW TO DELIVER IMPACT THROUGH YOUR CX AND MAKE THE MOST OF THE OPPORTUNITIES PRESENTED BY TECHNOLOGY
In this interactive session, you will get a chance to reflect on the core discussions over the past three days and learn what you need to deliver a great CX to make sure your technology investment makes an impact. You will cover how to:
- Identify and establish the value of CX to your organisation
- Create clarity on your customer culture through consistency and accountability
- Understand the right measurements for your business
- Empower your people to innovate through experience design, data and insight
Check out the incredible speaker line-up to see who will be joining Vinay.
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