Rachel Connolly

Head of B2B Experience Addison Lee

Customer experience isn't just a department, it's a commitment that echoes throughout every function in our business and, in turn, each interaction with our customers

At Addison Lee we strive not just to meet expectations, but to exceed them

With Addison Lee since 2014, and 15 years buyer and supplier experience in travel and ground transport roles

• Rachel has held Account Management roles supporting complex customers to deliver consistency and compliance across their programmes;
• Rachel created the Sales Enablement function tat was formed to provide the right tools, information and processes to customer-facing teams in order to enhance the sales and relationship management experience;
• More recently, Rachel found Addison Lees' B2B Experience function, taking ownership of the 360 lifecycle of excellence across each customer touchpoint, from billing to booking