EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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Nitya Chambers

SVP of Content / Executive Editor Lonely Planet

Nitya oversees content and editorial strategy across Lonely Planet’s product suite, including its guidebooks, gift and illustrated collection, digital products, and social platforms.

She is an award-winning executive with more than two decades of experience in franchise and content development – including time at CNN and ABC News -- leading cross-functional teams to build products people love. In 2018, Nitya received a Primetime Emmy Award as an Executive Producer for Anthony Bourdain’s Explore Parts Unknown.

Nitya lives in New York City with her husband and two children.

CX Exchange for Travel and Hospitality Day 1

8:55 OPENING KEYNOTE ADDRESS: WHAT NEXT FOR THE TRAVEL AND HOSPITALITY SECTOR; INDUSTRY TRENDS, CHANGING CONSUMER EXPECTATIONS AND A GLIMPSE INTO WHAT THE FUTURE HOLDS

In this keynote presentation, we will offer an overview of the critical macro issues likely to impact the travel and hospitality sector in the short / medium-term, how these will change customer experience expectations, and give you valuable insight into how to plan your future strategy with these in mind. This key session will consider:

What is influencing customer expectation and loyalty in today’s travel and hospitality field, and how is this changing the market?
What strategies are succeeding in the current market, and what is the secret behind this success?
How can a drive towards a more sustainable T&H sector survive in a world of lower customer budgets and higher expectations?

Check out the incredible speaker line-up to see who will be joining Nitya.

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