Julian Darisse is the Global Brand Experience Director at Mövenpick Hotels & Resorts, part of the Accor Group, where he oversees the shaping and refinement of the brand's value proposition, guest experience, and identity across 128 properties in 38 countries.
With over 15 years of experience in brand management, marketing strategy, and customer experience within the luxury hospitality sector, Julian has consistently demonstrated his ability to drive brand innovation while preserving the core values that deeply resonate with loyal customers. At Mövenpick, Julian is a key figure in balancing the brand’s rich heritage with the evolving needs of the modern traveler. His strategic vision and creative approach have been instrumental in revitalizing Mövenpick’s brand image, ensuring a globally consistent experience that remains true to the brand’s roots and its enduring commitment to quality.
Before joining the Accor Group, Julian co-founded The Skill Shop with his wife, a consultancy specializing in sales and customer experience. Earlier in his career, he held several senior roles with Shangri-La Group, where he successfully led initiatives in brand repositioning, hotel operations, and guest experience enhancement. His passion for storytelling, combined with a deep understanding of market dynamics, enables him to craft brand experiences that are both innovative and authentic.
Julian is passionate about sharing insights on brand evolution, customer experience, and the delicate balance between tradition and modernity in the hospitality industry.
Mövenpick Hotels and Resorts are one of the world’s leading hospitality brands, with a long history and deep resonance across certain geographical markets. Hosting more than 6 million guests each year, their 128 properties are present in 38 countries – and significant growth is in the pipeline.
However, as a brand with a significant history, successfully re-shaping this for 2024’s customer is a challenging undertaking – one familiar to many who will join the CX Travel and Hospitality Exchange in 2024. Join us to hear from Julian Darisse, Mövenpick’s Global Brand Experience Director, on how he is meeting this challenge by identifying what needs updating, understanding where the heritage is critical and ultimately creating a brand experience which will be globally consistent across all areas of the customer journey.
Check out the incredible speaker line-up to see who will be joining Julian.
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