EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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Speakers

Take a look at the previous speakers for our CX Travel & Hospitality event. If you'd like this to be you next year please contact us at info@exchangeevents.co.uk - we'd love to hear from you!

Speakers

Franck Kermarrec

Franck Kermarrec
Chief Growth Advisor
GLOBAL HOTEL ALLIANCE

Nitya Chambers

Nitya Chambers
SVP of Content / Executive Editor
Lonely Planet

Paul Smitton

Paul Smitton
Director - Customer Lifestyle
Cathay Pacific

Divya Kerslake

Divya Kerslake
Former Head of Customer Strategy
Virgin Red

Olga Kovshanova

Olga Kovshanova
Global Director, Digital Sales
Minor Hotels

Alexandra da Silva Rodrigues

Alexandra da Silva Rodrigues
Global Head - Reservations and Customer Service
Generator

Rachel Connolly

Rachel Connolly
Head of B2B Experience
Addison Lee

Dominic Purvis

Dominic Purvis
SVP Product and Customer Experience
LATAM Airlines

Jamie Douglas

Jamie Douglas
Design and CX Director
Virgin Voyages

Vinay Parmar

Vinay Parmar
Founder
Dhruva Star

Deepa Dorai

Deepa Dorai
Global Customer Success Director
DIRECT ATPI GLOBAL TRAVEL

Nyssa Packard

Nyssa Packard
Senior Director - CX
Skyscanner

John Thompson

John Thompson
CRO
IGT Solutions

Sam Haseltine

Sam Haseltine
Senior Account Executive
Treasure Data

Julian Darisse

Julian Darisse
Global Director - Brand Experience
Movenpick Hotels and Resorts

E.J. (Boet) Kreiken

E.J. (Boet) Kreiken
former CXO, KLM / former CEO KLM Cityhopper Airline
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Yannick Brandner

Yannick Brandner
Director, Corporate Loyalty
Kempinski Hotels

Austin Sheppard

Austin Sheppard
Interim Senior Vice President - Trips
Booking.com

Natasha Ghirardelli

Natasha Ghirardelli
Solutions Consultant
UserTesting

Helga Huld Bjarnadottir

Helga Huld Bjarnadottir
Director - Customer Experience and Loyalty
Icelandair

Sheridan Orr

Sheridan Orr
Chief Marketing Officer
Language IO

Naksha Ghirardelli

Naksha Ghirardelli
Solutions Consultant
UserTesting

Siddharth Ghandi
Corporate VP - Digital Transformations
WNS

Igor Novakovic

Igor Novakovic
Senior Director, Brand Management Focused Service Brand, EMEA
Hilton Hotels

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