EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY
8-9 September 2025
| Hilton Syon Park, London
Navigating Current CX Trends in Travel and Hospitality
Discover how travel and hospitality companies can re-think their CX strategies to meet evolving customer expectations. In this interview, Vinay Parmar, Founder of Dhruva Star and Chairperson for the upcoming CX Travel and Hospitality Exchange, shares insights on 2024's CX trends, tips for AI implementation, and advice for overcoming challenges faced by today’s CX leaders in travel and hospitality.
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