EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | London

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Mariana Machado, Customer Behaviour Director, Accor Hotels

Mariana Machado, Customer Behaviour Director, Accor Hotels talks about the importance of using customer data when predicting behaviors within hospitality. An effective data strategy means that the CX strategy can be differentiated and personalized to each customer.

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EUROPE'S PREMIER INVITATION-ONLY MEETINGFOR CX LEADERS IN TRAVEL & HOSPITALITY

Mariana Machado, Customer Behaviour Director, Accor Hotels

In Partnership With :

QUESTIONS?

EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY