Download last year's (2024) agenda for the CX Travel & Hospitality Exchange to get an idea of the types of issues we will be discussing with exclusive senior executives and how to find resolutions to your CX challenges. 

In this article, Global Hotel Alliance’s Chief Growth Advisor, Franck Kermarrec, reveals how brand identity can be leveraged as a key differentiator in today’s competitive travel and hospitality market. Read on to gain insight on balancing consistency in brand identity with personalised customer ...

Discover how travel and hospitality companies can re-think their CX strategies to meet evolving customer expectations. In this interview, Vinay Parmar, Founder of Dhruva Star and Chairperson for the upcoming CX Travel and Hospitality Exchange, shares insights on 2024's CX trends, tips for AI impl ...

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience. ...

What are CX leaders in travel and hospitality investing in to evolve their customer experience capabilities? This infographic shows the investment priorities of last year's Exchange attendees, from organisations such as Ryanair, Tui, Heathrow, and English Heritage. 

Download last year's (2024) agenda for the CX Travel & Hospitality Exchange to get an idea of the types of issues we will be discussing with exclusive senior executives and how to find resolutions to your CX challenges. 

In this article, Global Hotel Alliance’s Chief Growth Advisor, Franck Kermarrec, reveals how brand identity can be leveraged as a key differentiator in today’s competitive travel and hospitality market. Read on to gain insight on balancing consistency in brand identity with personalised customer ...

Discover how travel and hospitality companies can re-think their CX strategies to meet evolving customer expectations. In this interview, Vinay Parmar, Founder of Dhruva Star and Chairperson for the upcoming CX Travel and Hospitality Exchange, shares insights on 2024's CX trends, tips for AI impl ...

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience. ...

What are CX leaders in travel and hospitality investing in to evolve their customer experience capabilities? This infographic shows the investment priorities of last year's Exchange attendees, from organisations such as Ryanair, Tui, Heathrow, and English Heritage.