EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

Name: CX Travel and Hospitality Exchange
Start: 2025-09-08
End: 2025-09-09

8-9 September 2025 | Hilton Syon Park, London

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Design the Future of Travel & Hospitality:
Rebuild Trust, Inspire Growth, Prioritise Positive Change

We are excited to announce the 2025 Customer Experience Exchange for Travel and Hospitality Exchange – an invitation-only event where CX leaders from top travel, tourism, leisure, and hospitality brands will meet in London, for 2 days of thought-provoking content, networking, and knowledge sharing.

With input costs rising, and an ongoing cost-of-living crisis impacting consumer spend, learn how advances in CX can ensure you maintain your position in this challenging market
Reposition the use of AI in CX from amazing potential to tangible benefit - learn how leaders in this field have utilised AI so far, and understand what this could mean for you
Engage with your peers on the critical role brand plays in your CX approach - learn how to "walk the talk", enhancing client engagement and retention in today's world of cynical customer
Hear from CX experts on where technology and automation can ensure you deliver better, quicker and more effective customer experience throughout your customer interactions - and be ready to make the business case internally for investment where needed
Learn how to work with your data teams to deliver personalised, omni channel customer journeys

The Customer Experience team look forward to welcoming you in September!

See last year's agenda!

Secure Your Place at the Exchange

To ensure the CX Travel & Hospitality Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

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Previous World-Class Speakers:

Franck Kermarrec

Chief Growth Advisor

GLOBAL HOTEL ALLIANCE

Nitya Chambers

SVP of Content / Executive Editor

Lonely Planet

Paul Smitton

Director - Customer Lifestyle

Cathay Pacific

Divya Kerslake

Former Head of Customer Strategy

Virgin Red

Olga Kovshanova

Global Director, Digital Sales

Minor Hotels

Alexandra da Silva Rodrigues

Global Head - Reservations and Customer Service

Generator

Rachel Connolly

Head of B2B Experience

Addison Lee

Dominic Purvis

SVP Product and Customer Experience

LATAM Airlines

Jamie Douglas

Design and CX Director

Virgin Voyages

Vinay Parmar

Founder

Dhruva Star

Deepa Dorai

Global Customer Success Director

DIRECT ATPI GLOBAL TRAVEL

Nyssa Packard

Senior Director - CX

Skyscanner

John Thompson

CRO

IGT Solutions

Sam Haseltine

Senior Account Executive

Treasure Data

Julian Darisse

Global Director - Brand Experience

Movenpick Hotels and Resorts

E.J. (Boet) Kreiken

former CXO, KLM / former CEO KLM Cityhopper Airline

Yannick Brandner

Director, Corporate Loyalty

Kempinski Hotels

Austin Sheppard

Interim Senior Vice President - Trips

Booking.com

Natasha Ghirardelli

Solutions Consultant

UserTesting

Helga Huld Bjarnadottir

Director - Customer Experience and Loyalty

Icelandair

Sheridan Orr

Chief Marketing Officer

Language IO

Naksha Ghirardelli

Solutions Consultant

UserTesting

Siddharth Ghandi

Corporate VP - Digital Transformations

WNS

Igor Novakovic

Senior Director, Brand Management Focused Service Brand, EMEA

Hilton Hotels

VIEW THE ALL-STAR SPEAKER PANEL

Don't just take our word for it

Listen to our 2024 Chairperson discuss their experience at the CX Travel & Hospitality Exchange.

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A FIVE STAR EVENT!

“Good location, balanced program, good mix of presentations and one to one meetings.”

“Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity”

“Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!”