The Exchange Format

To ensure the Exchange offers the highest degree of relevancy, only senior executives responsible for the design, development and delivery of their customer service strategies and solutions are invited to attend. This exclusive format allows you to connect with those peers whose insights you respect most – through exceptional networking, business meetings and strategic information sharing sessions.

As a leading executive in this market, we understand that your time is valuable, which is why at the Customer Experience USA Exchange for Retail you will customise your own itinerary to reflect your current initiatives, priorities and future strategic objectives. Your agenda will be made up of conference sessions, one-on-one business meetings, interactive think tank discussions, and other innovative networking opportunities.

We are working with a leading group of experts from across the globe, to compile an impressive peer-to-peer faculty, with brand new case studies from some of the largest and most cutting edge corporations.

What distinguishes this event from others?

The Customer Experience USA Exchange for Retail is not a typical conference and there are some key distinguishing features that provide you with a truly unique forum in which to participate:

• Attendance is exclusive - Participation is strictly limited to C-level, Directors, Heads, Leaders and VPs who are responsible for the design, development and delivery of their customer experience strategies and solutions
• Strategic conference sessions - The intellectual content of the conference program is specifically designed for the seniority and maturity of the participants and has been developed following 6 months of in-depth research.
• An itinerary customised to your current business objectives - Exchange participants customise their agendas by selecting conference sessions, think tanks and one-on-one meetings with solution providers that they are most interested in meeting and networking with.