NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR
SENIOR CUSTOMER EXPERIENCE LEADERS IN RETAIL

23 - 24 September, 2025 | USA

VIEW 2024 AGENDA

REQUEST AN INVITATION

BECOME A SPONSOR

Ed Durbin

Vice President, Industry Strategy for Retail & Consumer Goods Talkdesk

Ed Durbin is the Vice-President of Industry Strategy for Retail & Consumer Goods at Talkdesk, where he drives growth and develops strategies to support our global retail customers. He is passionate about helping customers solve their problems, understanding desired outcomes, partnering for success, and leveraging the right technologies. With over 30 years of experience supporting retailers worldwide, his focus is on assisting customers achieve their CX goals.