Donna Moore

Country Digital and Business Development Manager IKEA UK and Ireland

Donna Moore, newly appointed Country Digital and Business Development Manager for IKEA UK and Ireland, having previously held the role of head of Customer Experience, is an accomplished retail and customer experience leader with 30 years of knowledge in the food and home furnishing retailing sector. Within IKEA, Donna is responsible for transforming and delivering customer centric strategies and enabling change across the organisation, and the integration of digital products and platforms to meet the needs of customers and co-workers to enhance the end to end customer journey. Donna also oversees the transformation of IKEA’s Customer Support Centre into a modern remote customer meeting point, embracing digital capabilities to bring the range and services to the many customers in their homes.