360 Magazine is a publication for chief customer officers and CX leaders, whether they have that title or not. The news, case studies, how-to articles and profiles in 360 Magazine show what it takes to achieve true customer centricity. Become a beloved brand. Increase sales and boost customer loyalty and advocacy. Editorially independent and produced by Shane Schick, a journalist with more than 20 years' experience covering IT, marketing and other areas of business.