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September 2024 brought together a series of leaders from across the Customer Experience Retail space in the USA, where they were able to spend two days coming together to network, exchange unique insights and collaborate to work towards through their toughest pain-points. 

5 Key Takeaways:
1. Adapting to Changing Consumer Expectations: CX leaders are focusing on delivering personalized, immersive, and experiential retail experiences both online and in-store to meet the rapidly changing preferences of customers across different generations.

2. Creating a Seamless Cross-Channel Experience: With omnichannel customers spending nearly twice as much as single-channel shoppers, it’s crucial for retailers to create a unified customer experience to build and retain loyalty and maintain a competitive edge.

3. Harnessing Data for Customer Loyalty: Data is essential in e-commerce for creating a comprehensive view of the customer, tailoring online journeys, and scaling personalization efforts while adhering to regulations.

4. Leveraging Artificial Intelligence: AI is a vital tool for enhancing personalized retail experiences, from product recommendations to AI-based chat analysis in contact centres, demonstrating its significant business value.

5.  Showcasing CX as a Revenue Driver: In times of financial uncertainty, CX leaders are emphasizing the importance of customer experience in shifting from a cost centre to a revenue driver, highlighting its role in the future success of the business.


If you're a decision-maker in the CX Retail space and these are some of your biggest concerns going into 2025, don't wait any longer secure your space at the 2025 Exchange now!


PREVIOUS EXPERT SPEAKERS

Reviving Customer Loyalty: Overcoming Challenges Since the Pandemic

How have retailers combated the rise in disloyalty from customers since the pandemic?

Unlocking Retail Success: Shaz Kahng on the Power of Customer Experience

An exclusive interview with the founder of Gymboree and Board Director at Go-Pro, on priotizing excellence and customer experience in today's day and age.  

Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate

An exclusive discussion with CX minds at New Look and Look Fabulous Forever.

Secure Your Place At The CX Retail USA Exchange

To ensure the CX Retail Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

CX Retail USA: In pictures

The Differences In Providing CX Between Traditional Brick & Mortar And Pure-Player Fashion Retailers

Powering Retail Growth: The Next Generation of CX

A Five Star Event! Hear From The CX Retail Community:

Interested in our Retail Exchange series?

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If your UK/European counterparts are interested in optimizing their retail strategies, look no further! Click here to recommend your expert CX peers to our 14th annual CX Retail Exchange, taking place July 2025, in London.

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If your CDO colleagues are keen on enhancing their retail strategies, we have the perfect opportunity! Click here to invite your expert CDO peers to our 4th Annual CDO Retail Exchange, taking place in July 2025, in London. 

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact info@exchangeevents.co.uk

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.