THE UK'S PREMIER INVITATION-ONLY EVENT FOR RETAIL'S SENIOR CUSTOMER & EXPERIENCE LEADERS

07 - 08 July, 2025 | Hilton Syon Park, London
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Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!

If you are interested in speaking at this event, please contact Ellie McIntosh at ellie.mcintosh@iqpc.co.uk

CHAIR

Manuela Pifani
Manuela Pifani
Founder and MD
CXellence Consulting

MEET THE 2024 SPEAKER FACULTY

Lauren Aitken
Lauren Aitken
Head of Customer Experience
Asda
SJ Grabiec
SJ Grabiec
Global Head CX & Fraud
AllSaints & John Varvatos
Nuno Miller
Nuno Miller
Digital Chief Operating Officer
N Brown
Louise Mitchell
Louise Mitchell
Former Head of Retail - Region Europe
Formerly COS
Tom Langley
Tom Langley
Head of Personalisation & Retail Media
John Lewis & Partners
Josephine Soei
Josephine Soei
Head of Marketing & Communications
Deichmann Shoes UK
Julian Beer
Julian Beer
Store Director
Liberty London
Laura Sabatini
Laura Sabatini
Director of B2C
Euro Car Parts
Georgina Perkins
Georgina Perkins
Head of Loyalty
Halfords
Sandrea Morgan
Sandrea Morgan
Director of Customer Care
The Estee Lauder Company
Elisabeth Fennell-Connell
Elisabeth Fennell-Connell
Director Customer Service & CX
Moonpig
Matt Lovell
Matt Lovell
Global Director of Data & Analytics
Pret A Manger
Richard Lim
Richard Lim
Chief Executive
Retail Economics
Jonathan George
Jonathan George
Customer Operations & Loyalty Director
Holland & Barrett

PAST SPEAKERS

Fiona Brown
Fiona Brown
Head of Digital Transformation
Boots UK
Paul Sims
Paul Sims
Chief Technology Officer & Chief Architect
Primark
Rhea Fox
Rhea Fox
Digital Director
Monsoon Accessorize
Simon Thompson
Simon Thompson
Chief Customer Officer
Fortnum & Mason
Dhiren Karnani
Dhiren Karnani
Retail Director
KFC UKI
Lauren Aitken
Lauren Aitken
Head of Customer Experience
Asda
Christopher Blatchford
Christopher Blatchford
Chief Technology Officer
Kingfisher plc
Bram Vermesen
Bram Vermesen
Director of Customer Excellence Stores
Carrefour
Robert Newstead
Robert Newstead
Director of Operations & OMNI/Digital Transformation, Tommy Hilfiger & Calvin Klein
PVH Europe B.V.
Deborah Honig
Deborah Honig
Former Senior Director/GM Nike Omnichannel EMEA
Nike
Neil Pleasants
Neil Pleasants
Head of Digital Product & Design
Mindful Chef
Aurimas Klimavicius
Aurimas Klimavicius
VP Community Support
Vinted
Trudy Read
Trudy Read
Chief Product Officer
AMARA
Neil Popat
Neil Popat
Retail Director & Regional Chair
Specsavers
Matthew Price
Matthew Price
Senior Director & General Manager
Uber Eats, UK & Ireland
Mirela Belkoski
Mirela Belkoski
Head of Omnichannel, Ecom & Marketing Technologies
HEMA
Mazhar Butt CCXP IAP
Mazhar Butt CCXP IAP
Group Director of Guest Experience Development
The Bicester Village Shopping Collection
Sarah Hill
Sarah Hill
Head of Programme Management & PMO
Boots UK
Annika Bizon
Annika Bizon
Marketing and Omnichannel Strategy Director
Samsung UK & Ireland
Daniel Clarke
Daniel Clarke
Global Customer Experience Director
Oriflame Cosmetics
Cassandra Bergsland
Cassandra Bergsland
Director of Omnichannel
John Lewis & Partners
Martin Black
Martin Black
Head of Europe
1010data
Jonah Ellin
Jonah Ellin
Chief Product Officer
1010data
Jessica Riccio
Jessica Riccio
Solution Marketing Manager
Okta
Irene Sibaja
Irene Sibaja
Industry Principal - Retail
Treasure Data
Noel Lavery
Noel Lavery
Head of Sales, Cloud Communications - Europe
Tata Communications
Paul Abbas
Paul Abbas
Head of Customer Experience Sales, UKI
Tata Communications
Jason Chapman
Jason Chapman
Media, Retail and Travel Enterprise Lead
Zoom
James Adamczuk
James Adamczuk
Contact Centre Specialist
Zoom
Andrea Williamson
Andrea Williamson
Head of Strategic Retail
Google
Leo Barnes
Leo Barnes
Lead Consultant – Business Analysis, Strategy & Experience
Ensono
Keith Dear
Keith Dear
Major Account Director
Forgerock
Adam Preis
Adam Preis
Director Solution Marketing
Forgerock

In Partnership With :

CX Network

QUESTIONS?

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