Industry Insights

Welcome to the CX Retail Resource Library. On this page, you will find our top featured industry content!

Featured Download

CX Retail Exchange | 2024 Post Event Report

Download the 2024 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more!

Why Neglecting Customer Support Could Be Undermining Your CX Strategy

Customer support provides a crucial touchpoint which can make or break customer experience. A solid customer support function can help retailers stand out from competition, increase customer loyalty and reduce churn. This article highlights the often-overlooked value of customer support in CX str ...

Reviving Customer Loyalty: Overcoming Challenges Since the Pandemic

How have other retailers combated the rise in disloyalty from customers since the pandemic? We asked four CX leaders who will be speaking at the CX Retail Exchange UK for their thoughts....

The Ultimate Guide to Mastering Chatbots

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experienc ...

Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate

In an exclusive discussion with CX minds at New Look and Look Fabulous Forever, the #CXRetail team asked key questions around standing out from the crowd and engaging with the customer on a meaningful level. Download your complimentary copy now to read up on their inspring answers >>

Retail Customer Experience Trend Report: Exceeding Expectations

The pandemic has prompted a generational transformation in retail, changing the relationship between retailer and customer forever and sparking a whole host of new unmet needs and raised expectations that retailers of every size and scale have an opportunity to capitalise on. Download the report ...

CX DISRUPTORS: Retail Leaders Report

What was once considered cutting edge in retail, such as the ability to buy an item online and return in-store, is now considered standard, by customers and the industry as a whole. However the retail industry continues to be shaken by disruptive technology, driven by advances in mobile devices a ...

CX Retail: Online vs. In-store

In this fiercely competitive and fickle market of retail, customers are easily led into competition. Customer demands are constantly evolving, and this won’t slow down anytime soon. To combat this retailers have been managing digital transformation, seamless Omni channel experiences and embedding ...

UK's Most Exclusive Senior Level Customer Experience Event For Retailers is Back!

We are delighted to reveal the agenda for the 12th annual CX Retail Exchange. Check out our amazing speaker faculty and explore the keynotes, panels, think tanks, roundtables, and even workshops which you can expect this summer!  .container.pt-3 h1 { font-weight: 700; } ...

Sponsorship enquiry

Partner Programme 2023

If you want to become one of next year's main partners of our CX Exchange events, you can download our detailed Partner Programme for 2023.

Additional Content Download

How UK Retailers Can Build Loyalty in an Uncertain Economy

As economic uncertainties threaten customer loyalty, we explore innovative strategies UK retailers can adopt to retain shoppers, including revamped loyalty programs, personalised experiences through AI/machine learning, integrated mobile apps, and lessons from digital disruptors.

Solution Provider Help

CX Retail Exchange Prospectus

Explore the exclusive networking, sponsorship and exhibition opportunities through one-to-one meetings, Thought Leadership Sessions, Virtual Think Tanks, Interactive Roundtable Discussions and more. Download the Sponsorship Prospectus to see how you can get involved.