THE UK'S PREMIER INVITATION-ONLY EVENT FOR RETAIL'S SENIOR CUSTOMER & EXPERIENCE LEADERS

07 - 08 July, 2025 | Hilton Syon Park, London
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We were sorry to miss you!

In July 2024, the CX Retail Exchange took place in Syon Park, London where dozens of CX Retail experts gathered for two days full of insightful discussions, thought-provoking sessions and ample networking opportunities. This, coupled with the opportunity to engage with expertly matched solution providers allowed for decision makers to put their innovation into action.

5 Key Takeaways:
    • Retailers are operating in a challenging climate.
    • AI implementation requires time and care.
    • The Voice of the Customer is key.
    • The loyalty game is evolving.
    • Balancing technology with human connection.
Want to learn more about what was discussed, who attended and what solution providers were present - get your copy of the post event report now.

SEE THE 2024 POST EVENT REPORT

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Interested in our CDO Exchange series?

If your CDO counterparts are interested in optimising their retail strategies, look no further! Click here to recommend your expert CDO peers to our 3rd annual CDO Retail Exchange, also taking place this July. Ensure your company is covered across all bases and is prepared for the next wave of retail innovation.
 

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CX Retail Exchange Post Event Report 2024

Download the 2024 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more! 

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Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate

In an exclusive discussion with CX minds at New Look and Look Fabulous Forever, the #CXRetail team asked key questions around standing out from the crowd and engaging with the customer on a meaningful level.

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The Ultimate Guide to Mastering Chatbots

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience. 

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CX Retail Exchange: In pictures

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2024 Sponsors

A Five Star Event! Hear From The CX Retail Community:

Thoughts from Head of Customer Care at Missguided

Studio Retail's CX Director thoughts on networking at #CXRetail

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact info@exchangeevents.co.uk

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.

In Partnership With :

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

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