Retail Experience Revolution: Building a new Seamless, Interconnected & Personable Experience from Discovery to Service
07-08 July | Hilton Syon Park, London 

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CX leaders move fast, but customer expectations move faster

 The last five years alone have seen an unprecedented series of changes, from the rise of sustainability culture impacting business, to the pandemic, to a crisis in the cost of living, to a modern world of unstable political and economic forces. Meanwhile customer demands have changed rapidly, from expecting a totally seamless e-commerce experience, to demanding brands align themselves exactly with their values and aesthetics, to wanting brands to operate and market on every new channel that appears.
 

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Previous Expert Speakers Include...

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Why attend the CX Retail UK Exchange?

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The EXCLUSIVE opportunity to hear from those driving the best-in-class customer experiences. From loyalty to personalisation to the emerging use cases of AI in retail, you can be sure you will return from our exchange with case studies for evolving your CX. 

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Join our customer clinic roundtables and bring your real-world problems to our CX experts! Return from our exchange with actionable strategies for upgrading your customer experience. 

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Untangle the A.I. puzzle with present and relevant strategies for automating, personalising and revolutionising the customer experience. 

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Discuss with retail challengers where the future of the industry lies, and debate how best to refine the customer experience in modern commerce. 

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Never walk by a booth handing out business cards again! With our tailored one to one meeting system, only meet with the suppliers who most interest you, and experience the best CX in events. 

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The Global CX Retail Portfolio

The CX Retail UK Exchange is just one of three events we run in this space - from Lisbon to New York, we are delighted to be bringing this industry-leading Portfolio to audiences across the globe.
 

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Continuing the conversation: 2024 highlights

 
In July 2024, the CX Retail UK Exchange took place in Syon Park, London where dozens of CX Retail experts gathered for two days full of insightful discussions, thought-provoking sessions and ample networking opportunities. This, coupled with the opportunity to engage with expertly matched solution providers allowed for decision makers to put their innovation into action.

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CX Retail Exchange Post Event Report 2024

Download the 2024 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more! 

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Customer Loyalty and Engagement: Standing Out in the Current Consumer Climate

In an exclusive discussion with CX minds at New Look and Look Fabulous Forever, the #CXRetail team asked key questions around standing out from the crowd and engaging with the customer on a meaningful level.

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The Ultimate Guide to Mastering Chatbots

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience. 

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CX Retail Exchange: In pictures

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2024 Sponsors

A Five Star Event! Hear From The CX Retail Community:

Thoughts from Head of Customer Care at Missguided

Studio Retail's CX Director thoughts on networking at #CXRetail

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact info@exchangeevents.co.uk

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

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