EUROPE'S PREMIER INVITATION-ONLY EVENT FOR RETAIL'S SENIOR CUSTOMER & EXPERIENCE LEADERS

Name: CX Retail Exchange Europe 2025
Start: 2025-05-20
End: 2025-05-21

📅 20-21 May 2025📍Lisbon, Portugal

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2024 AGENDA

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Optimising CX in the Retail Game

The European Retail industry is at a challenging juncture. While AI and other customer-facing technological innovations are being embedded and scaled at a rate much quicker than other geographies, many organisations still face challenging pushback and reduced budgets across customer experience. As inflation and cost of living stabilises somewhat, Retail Customer Experience leaders in 2025 must grasp the opportunity to embed innovative tools and technologies to reduce costs and enable customer-facing employees, while championing CX.

VIEW THE 2024 AGENDA

PREVIOUS EXPERT SPEAKERS

Anne-Kathrine Nissen

Experience Design Director

H&M

Katalin Fritz

Chief Customer & People Officer

Marley Spoon

Richard Holden

Senior Vice President - Customer Experience

WNS

Theresa Austin

Global Customer Engagement Director

Moët Hennessy

Dmitry Olerinskiy

Digital Strategy Programme Director

Decathlon

Maria Lysen Kotti

VP Customer Journey

Auto1 Group

Simon Smit

Head of Cross-channel Customer Experience Evolution

On Running

Bruno Bonando

Director, Customer Relations and Sales

Rewe Digital

Gianfranco Cuzziol

Head of Customer

Dr. Martens

Marta Reis

Business Development Director, Loyalty Program

Sonae MC

Adelaide Portela Batista

Head of Global CRM

Emma - The Sleep Company

Nuno Luocao

Head of Sales & Marketing

MAKRO Portugal

Giovanna Questoni

COO / Director of Transformation

Auchan Retail International

Marton Homola

Group-level Head of Loyalty, Digital Channels and CRM

MOL Group

Deniz Ayyildiz

Customer Experience Strategic and Analytics Unit Head

SOCAR

View All Speakers

Secure Your Place At The Brand New CX Retail Europe Exchange

To ensure the CX Retail Exchange offers the highest degree of relevancy for attendees, only senior Customer and Experience Professionals responsible for CX within their organisation are invited.

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Unique Storytelling Opportunities for CX Leaders

Benefits of Sponsoring a CX Retail Exchange

UK Exchange - 2023 Post Event Report

With huge numbers of once-loved high-street shops closing, many important conversations were had regarding optimising customer needs. View this report to learn about the key takeaways.

Read Now

Reviving Customer Loyalty Since the Pandemic

Overcoming challenges and reviving customer loyalty in the post-pandemic landscape.

Read Now

Why Neglecting Customer Support Could Undermine your CX Strategy

This article highlights the often-overlooked value of customer support in CX strategies and examines how technology is transforming the role of support agents.

Read Now

How do Exchanges Work?

A Customised, Senior Level Experience
Should you meet the qualifications to attend, you will have the opportunity to take part in a personalised experience tailored to your strategic priorities. We cover your hotel stay, along with drinks and dinner experiences too.

Engage in 1-2-1 Meetings with Select Solution Providers
Based on your profile, we will create a personalised meeting schedule based on your investment priorities to support your vendor selection process. You remain in full control, meeting only with the providers you wish to evaluate.

Learn From and Network with Fellow Professionals
As the only event dedicated to bringing data leaders together, this gathering offers a unique opportunity to connect with like-minded professionals. Participate in interactive panel discussions and sessions to gain insights and expand your knowledge. Network with peers who share your interests and goals, and enhance your professional community.

SECURE YOUR SPACE

A Five Star Event Series! Hear From The CX Retail Community:

Things like this are like a melting pot of some of the best insights that you’re going to get from the industry

Insightful, informal and informative, I left with copious notes and new connections.

The beauty of the event was that we managed to get pre-arranged meetings with people where their challenges were already written so we could understand the attendees, what their problems were and how we could solve them

Extremely well organised event, with a great variety of suppliers and a wide range of businesses in attendance. The agenda allowed for a good mixture of workshops, 1-to-1 meetings and a wide range of topics presented. Thoroughly enjoyed being part of this event and face to face once again!

An excellent way to meet your peer group, understand what’s important to other brands and hear from the agencies delivering the solutions

It was a really engaging conference and I came away with lots of ideas, innovations and exciting learnings

A brilliant combination of excellent suppliers, speakers and delegates. I would recommend to anyone who is exploring or building their future retail service strategy.

I found the exchange to be thought provoking and a great networking experience.

Very good two days with some fantastic presenters. The content was really varied which I thought was great and a broad variety of attendees also supported the breadth of the questions and conversations

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact info@exchangeevents.co.uk

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.

In Partnership With :

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com