Secret View collects feedback on customer journeys, customer processes, and customer experience for your retail or hospitality brand. This way, you can monitor how all touchpoints in the customer journey are functioning and how customers perceive them. We do this with customer experience research, internal audits, and compliance research.

For customer experience research and compliance research, we use our local communities worldwide to carry out your assignments. Our mystery shoppers always come from your target audience, ensuring an authentic experience. Additionally, we provide your employees with the best tools for internal audits.

With Secret View, you enable your employees to continuously learn and develop themselves into the best version of themselves.