PERSONALISATION, AUTOMATION & THE HUMAN TOUCH
GETTING THE BALANCE RIGHT ONLINE & IN-STORE IN A CHANGING RETAIL ENVIRONMENT
📅 19-20 May 2025📍Marriot, Lisbon
Sponsors
If you are interested in meeting with 70 senior delegate decision-makers ready to invest in their firm’s customer experience, check out sponsorship opportunities for the 2023 Exchange.
Reaktor
Website: /www.reaktor.com
Reaktor is a global digital consultancy known for transforming customer experiences through innovative technology and human-centered design. We work with the world's most admired retailers helping them craft seamless, personalized, and data-driven customer journeys across digital and physical channels. Reaktor’s expertise spans e-commerce solutions, mobile applications, and omnichannel strategies that... Read More
Secret View
Website: www.secretview.io/en
Secret View collects feedback on customer journeys, customer processes, and customer experience for your retail or hospitality brand. This way, you can monitor how all touchpoints in the customer journey are functioning and how customers perceive them. We do this with customer experience research, internal audits, and compliance research. For... Read More
SurveyMonkey
Website: www.surveymonkey.com
SurveyMonkey is an agile CX platform that empowers organizations to move at the speed of today’s customers. With SurveyMonkey, organizations can listen to customers across all channels, seamlessly connect feedback and customer data to uncover insights, and drive action across teams to improve the customer experience. This enables your team... Read More
WNS
Website: http://www.wns.com
WNS (Holdings) Limited (NYSE: WNS) is a global digital-led business transformation and services company, co-creating innovative solutions with over 600 clients worldwide across various industries. WNS offers industry-specific solutions in customer experience, finance, HR, procurement, and research and analytics by utilizing deep domain knowledge, next-gen technology, analytics and digital innovation.... Read More
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