Personalisation, Automation & The Human Touch - Getting The Balance Right Online & In-Store In A Changing Retail Environment

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Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!

If you are interested in speaking at this event, please contact Ebba Wiberg on ebba.wiberg@iqpc.com or call +44 (0) 207 368 9484.

Anne-Kathrine Nissen

Anne-Kathrine Nissen
Experience Design Director
H&M

Katalin Fritz

Katalin Fritz
Chief Customer & People Officer
Marley Spoon

Dmitry Olerinskiy

Dmitry Olerinskiy
Digital Strategy Programme Director
Decathlon

Arda Elma

Arda Elma
Head Of Retail Operations EMEA
Under Armour

Andre Filomeno

Andre Filomeno
Senior Vice President of Customer & Digital
Flying Tiger Copenhagen

Bita Paydar Huynh

Bita Paydar Huynh
CX and Personalisation Manager
Pandora

Francescamaria Isoardi

Francescamaria Isoardi
Education Faculty Head of Retail
Luxottica

Gaelle Devins

Gaelle Devins
Chief Customer Officer and Board Member
Breitling AG

joao ricardo marques

joao ricardo marques
Global Senior Creative Director Operations
Farfetch Portugal

Aymen Ismail

Aymen Ismail
Head of Customer Engagement Solutions
Smart Europe GmbH

Giovanna Questoni

Giovanna Questoni
COO / Director of Transformation
Auchan Retail International

Shilpi Sinha

Shilpi Sinha
UX Research Partners Head
LEGO

Rufus Weston

Rufus Weston
Retail Data and Insight Expert
Independant

Cindy Soo

Cindy Soo
Director, Global Innovation & New Business Design
IKEA

Astrid Kowalczyk

Astrid Kowalczyk
Head of CX Insights and Analytics
Volvo

Theresa Austin

Theresa Austin
Global Customer Engagement Director
Moët Hennessy

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