EUROPE'S NEW PREMIER INVITATION-ONLY EVENT FOR RETAIL'S SENIOR CUSTOMER & EXPERIENCE LEADERS

📅 5 - 6 NOVEMBER 2024 📍 MARRIOTT LISBON, PORTUGAL
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BRAND NEW AGENDA

Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!

If you are interested in speaking at this event, please contact Ebba Wiberg on ebba.wiberg@iqpc.com or call +44 (0) 207 368 9484.

Speakers

MEET THE 2024 SPEAKER FACULTY

Anne-Kathrine Nissen
Anne-Kathrine Nissen
Experience Design Director
H&M
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Theresa Austin
Theresa Austin
Global Customer Engagement Director
LVMH
Thomas Kugel
Thomas Kugel
Director of Customer Experience Management
Zalando
Maria Lysen Kotti
Maria Lysen Kotti
VP Customer Journey
Auto1 Group
Simon Smit
Simon Smit
Head of Cross-channel Customer Experience Evolution
On Running
Bruno Bonando
Bruno Bonando
Director, Customer Relations and Sales
Rewe Digital
Gianfranco Cuzziol
Gianfranco Cuzziol
Head of Customer
Dr. Martens
Marta Reis
Marta Reis
Business Development Director, Loyalty Program
Sonae MC
Maria Kallergi
Maria Kallergi
Head of Customer Excellence and Experience
Kotsovolos
Adelaide Portela Batista
Adelaide Portela Batista
Head of Global CRM
Emma - The Sleep Company
Fabrizio Antonelli Antonelli
Fabrizio Antonelli Antonelli
VP Global Head of Data & AI
Swarovski
Amandine Bourdon Frontigny
Amandine Bourdon Frontigny
Head of FR Last Mile Delivery & Returns
Decathlon
Nuno Luocao
Nuno Luocao
Head of Sales & Marketing
MAKRO Portugal
Giovanna Questoni
Giovanna Questoni
Former Director of Transformation - International Omnichannel Business
Former Auchan
Rufus Weston
Rufus Weston
Former Insight Director
Nike, Just Eat

In Partnership With :

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

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