PERSONALISATION, AUTOMATION & THE HUMAN TOUCH
GETTING THE BALANCE RIGHT ONLINE & IN-STORE IN A CHANGING RETAIL ENVIRONMENT

📅 19-20 May 2025📍Marriot, Lisbon
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Speakers

Take a look at our impressive expert speaker faculty for the Customer Experience Exchange for Retail!

If you are interested in speaking at this event, please contact Ebba Wiberg on ebba.wiberg@iqpc.com or call +44 (0) 207 368 9484.

Speakers

MEET THE 2024 SPEAKER FACULTY

Anne-Kathrine Nissen
Anne-Kathrine Nissen
Experience Design Director
H&M
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Richard Holden
Richard Holden
Senior Vice President - Customer Experience
WNS
Theresa Austin
Theresa Austin
Global Customer Engagement Director
Moët Hennessy
Dmitry Olerinskiy
Dmitry Olerinskiy
Digital Strategy Programme Director
Decathlon
Maria Lysen Kotti
Maria Lysen Kotti
VP Customer Journey
Auto1 Group
Simon Smit
Simon Smit
Head of Cross-channel Customer Experience Evolution
On Running
Bruno Bonando
Bruno Bonando
Director, Customer Relations and Sales
Rewe Digital
Gianfranco Cuzziol
Gianfranco Cuzziol
Head of Customer
Dr. Martens
Marta Reis
Marta Reis
Business Development Director, Loyalty Program
Sonae MC
Adelaide Portela Batista
Adelaide Portela Batista
Head of Global CRM
Emma - The Sleep Company
Nuno Luocao
Nuno Luocao
Head of Sales & Marketing
MAKRO Portugal
Giovanna Questoni
Giovanna Questoni
COO / Director of Transformation
Auchan Retail International
Rufus Weston
Rufus Weston
Former Insight Director
Nike, Just Eat
Marton Homola
Marton Homola
Group-level Head of Loyalty, Digital Channels and CRM
MOL Group
Deniz Ayyildiz
Deniz Ayyildiz
Customer Experience Strategic and Analytics Unit Head
SOCAR

In Partnership With :

CX Network

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