Consumers are becoming increasingly aware of the retail sector’s environmental impact. In this article, retail leader Louise Mitchell shares tips on designing and communicating sustainability strategies that resonate with customers to achieve trust and loyalty from the next generation of environmentally conscious consumers.

Customer support provides a crucial touchpoint which can make or break customer experience. A solid customer support function can help retailers stand out from competition, increase customer loyalty and reduce churn. This article highlights the often-overlooked value of customer support in CX strategies and examines how technology is transforming the...

Take a peek at our upcoming CX Retail Europe agenda! Containing top speakers, key stats, attending brands & more.

Overcoming challenges and reviving customer loyalty in the post-pandemic landscape.

With huge numbers of once-loved high-street shops closing, many important conversations were had regarding optimising customer needs. View this report to learn about the key takeaways.

Check out this report to see why so many top American brands joined us. Including audience stats, trusted testimonials & more