PERSONALISATION, AUTOMATION & THE HUMAN TOUCH
GETTING THE BALANCE RIGHT ONLINE & IN-STORE IN A CHANGING RETAIL ENVIRONMENT
📅 19-20 May 2025📍Marriot, Lisbon
Building Customer Connections Through Sustainability Initiatives: A Guide for Retailers
Consumers are becoming increasingly aware of the retail sector’s environmental impact. In this article, retail leader Louise Mitchell shares tips on designing and communicating sustainability strategies that resonate with customers to achieve trust and loyalty from the next generation of environmentally conscious consumers.
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