CX Exchange Healthcare 2024 | Speakers

Expert Speakers


Kristin Ebert
Kristin Ebert
Chief Experience Officer
Mercy Health
Arthur Gianelli
Arthur Gianelli
Chief Transformation Officer
Mount Sinai Health System
Sunita Mishra
Sunita Mishra
Chief Medical Officer
Amazon
Roxie Wells
Roxie Wells
Chief Physician and Patient Experience Officer
Novant Health
Edison Bond Jr.
Edison Bond Jr.
Chief Patient Experience Officer
Episcopal Health Services
Anil Saldanha
Anil Saldanha
Chief Innovation Officer
RUSH University Health
Crystal Broj
Crystal Broj
Chief Digital Transformation Officer
Medical University of South Carolina
Madeline Camejo
Madeline Camejo
Vice President and Chief Pharmacy Officer
Baptist Health South Florida
Joan Pendergast Cox
Joan Pendergast Cox
Chief Experience Officer
YUMA Medical Center
Jill Mabry
Jill Mabry
Vice President, Patient Experience
Novant Health
Tannasia Gonzalez
Tannasia Gonzalez
Deputy Chief Quality Officer
Jewish Board of Family and Children’s Health
Jason B. Ruda
Jason B. Ruda
Associate Director, CAHPS Strategy and Improvement
Blue Cross Blue Shield of MA
Stephanie Bayer
Stephanie Bayer
Senior Director of Patient Experience
Cleveland Clinic
Evelyn Terrel
Evelyn Terrel
Executive Director of Strategy
Nicklaus Children's Hospital
Patricia Kenney
Patricia Kenney
Executive Director; Patient Experience and Clinical Engagement
Tallahassee Memorial HealthCare
Marina Williams
Marina Williams
CEO; Texas Health Surgery Center Irving
SCA Health

Chairperson


Toni Land
Toni Land
Chief Patient Experience Officer
Landing Exceptional Experiences

Speakers


Experience has never held a more pivotal role in healthcare. Positive patient, customer and employee experiences can have a monumental impact on the reputation, revenue growth and loyalty of a brand. Most importantly, positive experiences equate to better care, and better health outcomes, for everyone.

Our expert speaker faculty features a collection of inspiring experience leaders from top healthcare providers and payers. During this unparalleled and immersive two-day experience, attendees will hear personal perspectives and practical solutions to unlock business value and transform patient, customer & employee engagements.