Resource Library

Welcome to the Customer Experience Exchange Resource Library. Here you will find free industry leading content available to download as well as exclusive pieces from past Exchanges.


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CX Healthcare East Exchange | View the 2024 Agenda

Download our event agenda to get some insight into the CX Healthcare East Exchange. You can expect two days of unmissable networking opportunities, supported by unapparelled speaker seniority, interactivity of sessions, and of course a fully customizable itinerary.Our Exchange is welcoming some world class brands, including: AmazonMercy HealthNovant HealthMount Sinai...

Additional Content Download

Rethinking Patient Experience in Healthcare: A Customer-Obsessed Approach

Read this exclusive interview with Sunita Mishra, Chief Medical Officer at Amazon, to find out how the rulebooks of patient experience are being rewritten.

Driving Customer Centricity Through VOC & Automation

View this insightful eBook to learn about the importance of automation, the state of VoC, how to accelerate CX, and why personalization starts with data.

2023 Post Event Report

Download our 2023 Post Event Report and see why you should attend our 2024 Exchange - including testimonials, audience stats, key takeaways & more!

The Global State of CX

View this exclusive report to learn more about key CX trends throughout 2023- with key stats, analysis, behavior patterns & much more.

Improving Patient Care Through Collaboration & Technology - An Interview with Judith Wolfe, Associate Chief Experience Officer, Cleveland Clinic

An insightful interview with CX expert Judith Wolfe, Cleveland Clinic, ahead of the CX Healthcare East Exchange- from AI to patient centricity, future workforce strategies, and optimizing experiences.