Resource Library

Welcome to the Customer Experience Exchange Resource Library. Here you will find free industry leading content available to download as well as exclusive pieces from past Exchanges.


Additional Content Download

CX Healthcare East Exchange | 2024 Post Event Report

Download the 2024 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more!

Hear from 2024 delegates:

“There were many excellent presentations and roundtables with PX leaders from around the country. The intimate setting allowed for meaningful connections and sharing of ideas.”

“This was a unique conference format. I appreciated the candid conversations amongst peers and hearing (without heavy sales pressure) what the marketplace holds for options and capabilities.”

“The event was fantastic! I especially enjoyed the small atmosphere that fostered great discussion and networking! I was also introduced to new solutions that I’m excited to learn more about.”

Rethinking Patient Experience in Healthcare: A Customer-Obsessed Approach

Read this exclusive interview with Sunita Mishra, Chief Medical Officer at Amazon, to find out how the rulebooks of patient experience are being rewritten.

Improving Patient Care Through Collaboration & Technology - An Interview with Judith Wolfe, Associate Chief Experience Officer, Cleveland Clinic

An insightful interview with CX expert Judith Wolfe, Cleveland Clinic, ahead of the CX Healthcare East Exchange- from AI to patient centricity, future workforce strategies, and optimizing experiences.