Ringcentral's software uses cloud based technology to offer unlimited contact to customers, regardless of whether employees are working remotely or not.The purpose of this starter pack is to educate those that are involved in call centers, teaching the utmost customer service, regardless of where an agent is based.

The manual will delve into the benefits of the ‘’Hybrid Workforce’’, also observing changes that could arise when working from home, and the all-important steps needed when preparing to move to a Hybrid Workforce. There is a clear analysis relating to Customer Relationship Management (CRM), which highlights the importance of choosing the right software for your business. The brochure also includes two informative testimonials from businesses that successfully introduced RingCentral’s omnichannel contact centre platform to their operations, which essentially helped improve overall operations and results.