Read this exclusive interview with Sunita Mishra, Chief Medical Officer at Amazon, to find out how the rulebooks of patient experience are being rewritten.

View this insightful eBook to learn about the importance of automation, the state of VoC, how to accelerate CX, and why personalization starts with data.

Download our 2023 Post Event Report and see why you should attend our 2024 Exchange - including testimonials, audience stats, key takeaways & more!

View this exclusive report to learn more about key CX trends throughout 2023- with key stats, analysis, behavior patterns & much more.

An insightful interview with CX expert Judith Wolfe, Cleveland Clinic, ahead of the CX Healthcare East Exchange- from AI to patient centricity, future workforce strategies, and optimizing experiences.

The CX Healthcare Exchange came to Denver in May - giving CX leaders the chance to explore a variety of key topics.

Download this report to see takeaways, statistics, and trusted testimonials.

What are your peers and competitors investing in to improve their customer experience? This infographic shows how the 70 experience leaders who attended the CX Healthcare Exchange 2022 look to enhance the humanization and quality of their healthcare customer experience journey, including insights into their investment priorities and common challenges.

An interview with David Weisman, Chief Experience Officer for NYC Health + Hospitals/Queens on patient reaction to increases in digitalization, and why real-life interactions in patient experience is so important. 

Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it. Loyal customers are the key to success, and organisations are understanding more and more that the way to build loyalty is to generate an emotional and personalised experience for their customer base to ensure they truly feel valued. This can be tough, and with board buy-in tougher than ever before, it can be hard to justify spend and time on such initiatives. However, crack it now and you’ll have a competitive edge that will propel your business to success. A must read!

Listening to consumer feedback has never been so important in a post-pandemic digitalized era, and this is especially true in healthcare where customer experience frustrations are becoming concerningly common. So common, in fact, that 1 in 4 healthcare customers get stuck in their customer journey every day.

This report by Authenticx explores these disruptions in the customer experience journey, ahead of the CX Healthcare Exchange (OCTOBER 12 - 13, 2023), North America’s premier invitation-only event for senior experience leaders in healthcare.

Download the report to find out:

• Why healthcare customers are getting stuck
• Common CX healthcare disruptions
• What disruptions mean for healthcare organizations
• The next steps to take to resolve the CX journey
  

Please enjoy some of the Exchange highlights from last year's event in this post-event report. We hope to see you at the CX Healthcare Exchange East this December!