NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE
October 28 - 29, 2025
| USA
CX Healthcare Exchange East - Day 2
8:30 - 8:40
Opening Remarks
Toni Land -
Chief Patient Experience Officer,
Landing Exceptional Experiences
8:40 - 9:30
The Pen is Mightier than the Stethoscope: Health Literacy to Improve Patient Access
Edison Bond Jr. -
Chief Patient Experience Officer,
Episcopal Health Services
8:40 - 9:30
Alleviating Nursing Burdens and Improving HCAPS
Joan Pendergast Cox -
Chief Experience Officer,
YUMA Medical Center
8:40 - 9:30
Culturally Sensitive Care: Engaging with Patients from Every Community to Ensure Health Equity
Anil Saldanha -
Chief Innovation Officer,
RUSH University Health
8:40 - 9:30
Giving Patients the Magic Touch: Best Practices for Building Patient Touchpoints
9:30 - 10:00
A Labour of Love: Tracking and Transforming the Employee Experience for Patient Excellence
Arthur Gianelli -
Chief Transformation Officer,
Mount Sinai Health System
10:05 - 10:35
One to One Meetings and Networking
10:40 - 11:10
One to One Meetings and Networking
10:05 - 10:35
AI at the Bedside: Utilizing Wearables to Improve Patient Monitoring
10:40 - 11:10
AI Bake Sale: ‘Bring a Solution, Take a Solution’
11:15 - 11:45
Empowering Patient Experience: Elevate Healthcare Connectivity with Modern, Secure, and Reliable Cloud Communication
Sponsored by: RingCentral, Inc.
11:45 - 12:30
Value Based Agreements: Patient Excellence Through Provider Centricity
Jason B. Ruda -
Associate Director, CAHPS Strategy and Improvement,
Blue Cross Blue Shield of MA
Jason B. Ruda
Associate Director, CAHPS Strategy and ImprovementBlue Cross Blue Shield of MA
12:30 - 13:30
Interactive Networking Lunch
13:30 - 14:00
One-to-One Business Meetings
14:05 - 14:35
One-to-One Business Meetings
13:30 - 14:00
A Human-centric Machine: Maintaining a Human Touch While Increasing Efficiency with Automation
Stephanie Bayer -
Senior Director of Patient Experience,
Cleveland Clinic
14:05 - 14:35
Measure Twice, or Cut Once? Best Practices For Patient-Centric Culture Transformation
14:40 - 15:10
Access to Rounds is a Right Not a Privilege: Leveraging a Novel Digital Touchpoint to Bring Nurses, Doctors, and Families Together for Daily Hospital Rounds
Sponsored by: Q-rounds
15:10 - 15:55
Building Oases in a Healthcare Desert: The Strategic Value of Building Cross-system Specialist Partnerships
Joan Pendergast Cox -
Chief Experience Officer,
YUMA Medical Center
Evelyn Terrel - Executive Director of Strategy, Nicklaus Children's Hospital
