CX Healthcare Exchange East - Day 2

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Toni Land

Chief Patient Experience Officer
Landing Exceptional Experiences

8:40 - 9:30 The Pen is Mightier than the Stethoscope: Health Literacy to Improve Patient Access
Edison Bond Jr. - Chief Patient Experience Officer, Episcopal Health Services
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Edison Bond Jr.

Chief Patient Experience Officer
Episcopal Health Services

8:40 - 9:30 Alleviating Nursing Burdens and Improving HCAPS
Joan Pendergast Cox - Chief Experience Officer, YUMA Medical Center
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Joan Pendergast Cox

Chief Experience Officer
YUMA Medical Center

8:40 - 9:30 Culturally Sensitive Care: Engaging with Patients from Every Community to Ensure Health Equity
Anil Saldanha - Chief Innovation Officer, RUSH University Health
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Anil Saldanha

Chief Innovation Officer
RUSH University Health

8:40 - 9:30 Giving Patients the Magic Touch: Best Practices for Building Patient Touchpoints

9:30 - 10:00 A Labour of Love: Tracking and Transforming the Employee Experience for Patient Excellence

Arthur Gianelli - Chief Transformation Officer, Mount Sinai Health System
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Arthur Gianelli

Chief Transformation Officer
Mount Sinai Health System

10:05 - 10:35 One to One Meetings and Networking

10:40 - 11:10 One to One Meetings and Networking

10:05 - 10:35 AI at the Bedside: Utilizing Wearables to Improve Patient Monitoring

10:40 - 11:10 AI Bake Sale: ‘Bring a Solution, Take a Solution’

11:15 - 11:45 Empowering Patient Experience: Elevate Healthcare Connectivity with Modern, Secure, and Reliable Cloud Communication



11:45 - 12:30 Value Based Agreements: Patient Excellence Through Provider Centricity

Jason B. Ruda - Associate Director, CAHPS Strategy and Improvement, Blue Cross Blue Shield of MA
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Jason B. Ruda

Associate Director, CAHPS Strategy and Improvement
Blue Cross Blue Shield of MA

12:30 - 13:30 Interactive Networking Lunch

13:30 - 14:00 One-to-One Business Meetings

14:05 - 14:35 One-to-One Business Meetings

13:30 - 14:00 A Human-centric Machine: Maintaining a Human Touch While Increasing Efficiency with Automation
Stephanie Bayer - Senior Director of Patient Experience, Cleveland Clinic
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Stephanie Bayer

Senior Director of Patient Experience
Cleveland Clinic

14:05 - 14:35 Measure Twice, or Cut Once? Best Practices For Patient-Centric Culture Transformation

14:40 - 15:10 Access to Rounds is a Right Not a Privilege: Leveraging a Novel Digital Touchpoint to Bring Nurses, Doctors, and Families Together for Daily Hospital Rounds



15:10 - 15:55 Building Oases in a Healthcare Desert: The Strategic Value of Building Cross-system Specialist Partnerships

Joan Pendergast Cox - Chief Experience Officer, YUMA Medical Center
Evelyn Terrel - Executive Director of Strategy, Nicklaus Children's Hospital
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Joan Pendergast Cox

Chief Experience Officer
YUMA Medical Center

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Evelyn Terrel

Executive Director of Strategy
Nicklaus Children's Hospital

15:55 - 16:25 Going With the Grain; Removing Data Silos and Bolstering Cross-departmental Communication to Transform Patient Experience

Marina Williams - CEO; Texas Health Surgery Center Irving, SCA Health
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Marina Williams

CEO; Texas Health Surgery Center Irving
SCA Health

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Toni Land

Chief Patient Experience Officer
Landing Exceptional Experiences