11:45 - 12:15 The Human Experience in Mechanical Hands: Leveraging A.I. To Build Empathetic Connections in Patient Contact
Sponsored by: Celebrus
12:20 - 12:50 One-to-One Business Meetings
12:50 - 13:50 Networking Lunch
13:50 - 14:20 One-to-One Business Meetings
14:25 - 14:55 One-to-One Business Meetings
12:20 - 12:50 Patient Experience Networking Bingo
12:50 - 13:50 Creating Purposeful and Personalized Conversations to Improve Outcomes for Your Patients
Sponsored by: CipherHealth
13:50 - 14:20 One-to-One Business Meetings
14:25 - 14:55 Protecting your Digital Front Door: Enhancing Cybersecurity while Reducing Friction for Patients and Physicians
Sponsored by: I.D.me
15:00 - 15:30 Plenary Presentation: Patient-Centric or Customer Obsessed? Working Backwards to Identify Pain Points and Transform the Customer Experience
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