HUMAN CENTRICITY, INTELLIGENT
DISRUPTION AND OPERATIONAL SUCCESS;
TRANSFORMING THE PATIENT JOURNEY

As Healthcare workers experience increased burnout and stress, patients have become accustomed to more on-demand, tech reliant service. At every turn the healthcare industry is under pressure to adapt to a changing population. Patient experience executives know how vital their work is, but face their positions being dissolved by increasingly tight budgets.
Still, opportunity abounds. Disrupters have struggled to deliver the personalised care that the long-standing health systems curate. With advancements in both telehealth systems and AI, cutting edge developments in patient experience strive against the tide of burnout and operational friction. It is becoming even more obvious just how vital the position is.
The challenges the PXO faces exist on every level and in every area. Whether its managing patient access and communication, taking innovation from the disrupters, creating an experience strategy that is as compassionate as it is efficient or untangling the role of AI in healthcare; the only way to tackle them will be together. Join us at the CX Healthcare East Exchange to hear how to your greatest problems are being solved, with use-cases from innovative technologies to culture transformation success stories.
The Patient Experience can be hard, with our groundbreaking thought leadership it can be that much easier.
Request your invitation today for the chance to join the greatest experience minds in healthcare and redefine your experience strategy.

Secure Your Place at the Exchange

To ensure the CX Healthcare Exchange offers the highest degree of relevancy for attendees, only senior professionals responsible for Experience within their organisation are invited.

2024 Speakers Include:

CX Healthcare Post Event Report 2023

Please enjoy some of the Exchange highlights from last year's event in this post-event report. We hope to see you at the CX Healthcare Exchange East this October! 

Customer Voices in Healthcare Report

This report by Authenticx explores these disruptions in the customer experience journey ahead of the Exchange.

Top 15 Investment Areas for CX Healthcare Leaders

This infographic shows how the 70 experience leaders who attended CX Healthcare Exchange 2022.

Our 2023 Exchange Highlight Reel

REDEFINING YOUR HEALTHCARE EXPERIENCE

The CX Healthcare Exchange expert speaker faculty features a collection of inspiring experience leaders from top healthcare providers and payers. During this unparalleled and immersive two-day experience, attendees will hear personal perspectives and practical solutions to unlock business value and transform customer engagements.

Why Attend a CX Healthcare Exchange?

WHAT MAKES THE CX HEALTHCARE EXCHANGE UNIQUE?

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Our audience is made up of 70 hand-picked
experience leaders, who are all in the same
improvement mindset as you, you’ll get the
opportunity to safely meet everyone at this
intimate forum by the time you leave

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Take part in Panel Discussions,
Roundtables, Think Tanks and One-to-One Networking sessions, allowing you to dig deep into the topics that matter to you most,
and evaluate services and solutions to
overcome your biggest experience challenges

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Four months of in-depth research plus the very
best brands on the speaker panel ensure your mind will be truly stretched

Contact Us

If you are interested in attending the CX Healthcare Exchange East 2024, please contact info@exchangeevents.co.uk.

Get involved with the latest discussions around customer experience and receive updates about the Exchange by following us across our social media channels.