CX Healthcare East ExchaNge USA

Deciding the Future of the Patient Experience

Revolutionizing Patient Access, Operational Excellence and Employee Experience in a Rocky Landscape

October 28-29 | Le Meridien, Fort Lauderdale, Florida


CX Healthcare Exchange Portfolio

North America's Premier Invitation-Only Event
For Senior Experience Leaders In Healthcare

70

Attendees

20

Speakers

15 Hours

of Dedicated
Networking

2

Insightful Days


October 28-29 | Le Meridien, Fort Lauderdale, Florida

"With groundbreaking thought leadership we can decide the future of the patient experience."

The Patient Experience is in crisis. As health systems struggle with upcoming cuts and a challenging legislative landscape, nursing and physician shortages are greater challenges than ever. More and more offering a standout experience is viewed as a luxury, and a luxury some organizations feel they cannot afford. Many patient experience leaders are feeling the squeeze as their work is constrained by tight budgets and organizational challenges.

However, it is in these times that the empathetic, resilient and forward facing thrive. Strategies for increasing organizational buy abound, from increasing employee engagement, to automating with cutting edge time saving technologies. Not only that, but in these times the human contact provided by an exemplary patient experience is more important than ever and as every Patient Experience professional knows, the patient experience is not a luxury, but the very core of the healthcare experience itself.


Download the 2024 post event report

Missed us in 2024? 

While we work behind the scenes on the 2025 agenda for the CX Healthcare East USA Exchange, catch up on some of the insights from last year's landmark edition!

This handy document provides a snapshot of keynote sessions, case studies, panel discussions and more from last year's event, alongside all-important audience demographics, key takeaways and firsthand testimonials. 

why join us in october?

Critical Topics Up For Debate In Florida...

Equity, Communication and Telehealth: Redefining Patient Access

Health systems and insurers understand that their number one priority is increasing patient throughput, both to better serve the needs of their communities, and as a tool for guaranteeing revenue. So we will be peeling back the challenge of patient access and seeing how we can define it as a part of the patient experience. Join our sessions on health equity, patient communication and telehealth to understand the full spectrum of the patient experience in access.

The Patient Experience Needs a War Room

It is no secret that the next few years are going to be defined by instability, changing legislation and Medicaid funding cuts as healthcare leaders are asked to lead within an increasingly unstable environment. Join our Rocky Conversation roundtables to lead the discussions on how the industry can face these challenges with resilience, and strategize during our safety net panel with leaders used to the challenge on how to deliver an elevated PX in an exceptional age

Defining the Patient Experience by the Employee Experience

When Patients see systems, they see the people they interact with, the nurses, physicians, administrative staff and volunteers who define the human experience of healthcare. However, you cannot pour from a cup that is empty and burnout, staffing shortages and endless new patient experience initiatives remain a challenge to staff. Get real hand’s on team building experience by hearing from those revolutionizing

Giving Clinicians and Patients More Freedom with Intelligent Automation

There are only so many hours in the day, and with their hands tied with endless administrative tasks, going above and beyond to deliver an exceptional experience is a massive challenge. However technology alone will not be a silver bullet to giving healthcare professionals what they need. Join our use case plenaries and deep dive with our tech integration think tank to find actionable ways in which new tools can be integrated into the PX.

Visionary speakers

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