North America's Premier Invitation-Only Event For Senior Experience Leaders In Healthcare
70
Attendees
20
Speakers
15 Hours
of Dedicated
Networking
2
Insightful Days
October 28-29 | Le Meridien, Fort Lauderdale, Florida
"With groundbreaking thought leadership we can decide the future of the patient experience."
The Patient Experience is in crisis. As health systems struggle with upcoming cuts and a challenging legislative landscape, nursing and physician shortages are greater challenges than ever. More and more offering a standout experience is viewed as a luxury, and a luxury some organizations feel they cannot afford. Many patient experience leaders are feeling the squeeze as their work is constrained by tight budgets and organizational challenges.
However, it is in these times that the empathetic, resilient and forward facing thrive. Strategies for increasing organizational buy abound, from increasing employee engagement, to automating with cutting edge time saving technologies. Not only that, but in these times the human contact provided by an exemplary patient experience is more important than ever and as every Patient Experience professional knows, the patient experience is not a luxury, but the very core of the healthcare experience itself.
Download the 2024 post event report
Missed us in 2024?
While we work behind the scenes on the 2025 agenda for the CX Healthcare East USA Exchange, catch up on some of the insights from last year's landmark edition!
This handy document provides a snapshot of keynote sessions, case studies, panel discussions and more from last year's event, alongside all-important audience demographics, key takeaways and firsthand testimonials.
Equity, Communication and Telehealth: Redefining Patient Access
Health systems and insurers understand that their number one priority is increasing patient throughput, both to better serve the needs of their communities, and as a tool for guaranteeing revenue. So we will be peeling back the challenge of patient access and seeing how we can define it as a part of the patient experience. Join our sessions on health equity, patient communication and telehealth to understand the full spectrum of the patient experience in access.
The Patient Experience Needs a War Room
It is no secret that the next few years are going to be defined by instability, changing legislation and Medicaid funding cuts as healthcare leaders are asked to lead within an increasingly unstable environment. Join our Rocky Conversation roundtables to lead the discussions on how the industry can face these challenges with resilience, and strategize during our safety net panel with leaders used to the challenge on how to deliver an elevated PX in an exceptional age
Defining the Patient Experience by the Employee Experience
When Patients see systems, they see the people they interact with, the nurses, physicians, administrative staff and volunteers who define the human experience of healthcare. However, you cannot pour from a cup that is empty and burnout, staffing shortages and endless new patient experience initiatives remain a challenge to staff. Get real hand’s on team building experience by hearing from those revolutionizing
Giving Clinicians and Patients More Freedom with Intelligent Automation
There are only so many hours in the day, and with their hands tied with endless administrative tasks, going above and beyond to deliver an exceptional experience is a massive challenge. However technology alone will not be a silver bullet to giving healthcare professionals what they need. Join our use case plenaries and deep dive with our tech integration think tank to find actionable ways in which new tools can be integrated into the PX.
Visionary speakers
Previous Expert Speakers...
Kristin Ebert
Chief Experience Officer
Mercy Health
Arthur Gianelli
Chief Transformation Officer
Mount Sinai Health System
Sunita Mishra
Chief Medical Officer
Amazon
Roxie Wells
Chief Physician and Patient Experience Officer
Novant Health
Edison Bond Jr.
Chief Patient Experience Officer
Episcopal Health Services
Anil Saldanha
Chief Innovation Officer
RUSH University Health
Crystal Broj
Chief Digital Transformation Officer
Medical University of South Carolina
Madeline Camejo
Vice President and Chief Pharmacy Officer
Baptist Health South Florida
Joan Pendergast Cox
Chief Experience Officer
YUMA Medical Center
Jill Mabry
Vice President, Patient Experience
Novant Health
Tannasia Gonzalez
Deputy Chief Quality Officer
Jewish Board of Family and Children’s Health
Jason B. Ruda
Associate Director, CAHPS Strategy and Improvement
Blue Cross Blue Shield of MA
Stephanie Bayer
Senior Director of Patient Experience
Cleveland Clinic
Evelyn Terrel
Executive Director of Strategy
Nicklaus Children's Hospital
Patricia Kenney
Executive Director; Patient Experience and Clinical Engagement
“This was by far the best conference I attended. Everything was so organized. The after conference network events were so amazing and very well thought out. I will definitely attend this conference in the future.”
“It was an amazing two days! Great presenters very well run very organized and I met a lot of great contacts. “
"CX Exchange did a phenomenal job of integrating topics of discussions involving talented speakers who are experts in the healthcare field with opportunities to meet vendors who potentially can provide value add to providers and payers seeking strategic consultation and technology solutions in a 21st Century rapidly changing and competitive healthcare environment."
"Great engagement with innovators and forums for driving inspiring work within the multidimensional field of customer and patient experience."
"Good connections with similar like minded peers in the
Healthcare community."
"Conversations between who attended the conference was great. The engagement of dancing, food, and connections was also fun and refreshing. I was thankful to hear as a leader, I was not the only one who was facing some of the issues or concerns and was provided the
opportunity to join this conference."
"The solution providers were great folks and possible
future partners – very professional and attentive."
"Great meetings, highlighting current patient experience topics and lots of good networking opportunities!"
Sponsors
2025 Event Sponsors
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