NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR SENIOR EXPERIENCE LEADERS IN HEALTHCARE

We were sorry to miss you!

In October 2024, the CX Healthcare Exchange East gathered in Fort Lauderdale, Florida with over 50 senior CX Healthcare executives for two days full of networking, collaboration and working through their biggest pain points. This, coupled with solution providers and tailored meetings to help put their innovation into action, created an Exchange experience like no other.

• Access Is Equity: The rapid evolution of healthcare's "front door" through digital platforms, telehealth, and patient outreach is crucial for health equity and better patient outcomes. However, managing these access points is operationally challenging.
• Raising the Patient Voice: Emphasizing the human experience in healthcare, discussions focused on how to effectively hear, translate, and maintain the patient's voice, inspired by the poem "I am a person too."
• Where Will AI be in 5 years?: AI in healthcare holds promise for transforming patient experiences and saving clinicians time. However, there is a need for early proof of value and identifying the next big technology after transcription wearables.
• Disruption is Complicated but Impactful: Amazon's presentation on disrupting patient experience with digital retail infrastructure sparked discussions on customer obsession and the slow but impactful disruption by health retailers like Walmart and Walgreens.
• The Clinician Experience Is at the Heart of the Patient Experience: Improving the clinician experience, including reducing workplace violence, preventing burnout, and enhancing care standards, is essential for a better patient experience.

Join them!