The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America

June 02 - 03, 2025 | The Camby, Phoenix, USA

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Smita Bhatnagar

Director Strategy & PMO Affirm

CX Exchange for BFSI Day 2

8:30 AM Keynote Presentation - Lessons In AI & Customer Insights From Fintech

Affirm is one of the US's leading Fintech's, serving 19.5 million users and processing $26bn+ annually, they are leading the way in tech-driven customer engagement.

Through deploying MLP, AI, and chatbots, Affirm offer effective digital services which successfully serve customers and employees alike. Furthermore, achieving best-in-class delivery through a diverse, global team.

Join this session as we hear from Affirm's Director of Strategy & PMO, Smita Bhatnagar.

Check out the incredible speaker line-up to see who will be joining Smita.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com