North America's Premier Invitation-Only Meeting
for CX Leaders in Financial Services

June 02 - 03, 2025 | The Camby, Phoenix, USA

Parin Kothari

AVP, Digital Transformation Manulife

Legendary brands and businesses built over decades of evolving customer needs have to transform with time to keep pace with emerging trends and technologies. Parin Kothari is an accomplished transformation leader who has helped shape the people, process and technology changes at complex, multi-siloed, market leading organizations such as GM, Wells Fargo, TD Bank Group and now Manulife. He has also consulted high tech companies such as Gusto and Outsystems with their Salesforce CRM strategy and implementations. Currently, Parin works on architecting the Digital Transformation at Manulife's global portfolio of banking, insurance and wealth management businesses across Canada, US (John Hancock), Hongkong & China, Singapore, Japan and other emerging markets in South East Asia. Parin is also passionate about social impact and sits on the boards of several not-for-profit organizations in the fields of education and future skills development.

Check out the incredible speaker line-up to see who will be joining Parin.

Download The Latest Agenda