The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America

June 02 - 03, 2025 | The Camby, Phoenix, USA

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James Legeman

Head of Customer Experience Pacific Life

CX Exchange for BFSI Day 2

9:00 AM Expert Case Study - Instilling Confidence In Customers

For most consumers, insurers are only contacted in moments of vulnerability where empathy is the key component from customer experience professionals. However,

what if your customer relationships stretched beyond this by establishing a legacyfree platform frequently engaging customers with your product?

This case study explores how integrating data and modern technology into customer platforms will support deep integration and accelerate consumer confidence in both

your products and your brand.

Check out the incredible speaker line-up to see who will be joining James.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com