North America's Premier Invitation-Only Meeting
for CX Leaders in Financial Services

May 19 - 20, 2025 | USA
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Speakers

Meet the expert speaker faculty for the 2024 Customer Experience Exchange for Banking, Financial Services and Insurance!

If you are interested in speaking at this event, please contact Sonali Patel on info@exchangeevents.co.uk or call +44 (0) 207 368 9484.

Chair

Meet the Speaker Faculty

Lola DeMoon
Lola DeMoon
VP of Customer Experience & User Experience
BMO
Andrew Thompson
Andrew Thompson
VP Manager Client Experience Measurement & Insight
BOK Financial
Seun Aiyese
Seun Aiyese
Chief Operating Officer
First City Credit Union
Ayesha Mathews Wadhwa
Ayesha Mathews Wadhwa
Senior Director, Head of Global Brand Experience
Nium
Marc Butterfield
Marc Butterfield
SVP of Innovation
First National Bank of Omaha
Tonya Perez
Tonya Perez
Chief Experience Officer
USC Credit Union
Ashley Murphy
Ashley Murphy
VP Digital Strategy & Product
Flagstar Bank
Christian Wiklund
Christian Wiklund
Founder & CEO
unitQ
Taylor Vowell
Taylor Vowell
VP of Member Experience
TDECU
Katie Hurley
Katie Hurley
VP of Marketing
unitQ
Jill LeMaire Redo
Jill LeMaire Redo
VP Digital Customer Experience Strategy
Zeta Global
Sapana Nanuwa
Sapana Nanuwa
Chief Marketing Officer
Galway Holdings
John Almeida
John Almeida
Global Head of Wealth and Asset Management
ServiceNow
Jack Pursley
Jack Pursley
Customer Experience & Digital Strategist Leader
Concentrix
Veronica Dale
Director, Experience Design Global Innovation
Manulife/John Hancock
Corby Fine
Corby Fine
Vice President of Digital Marketing
IMG Financial

Past Speakers

Jonas ng
Jonas ng
Chief Operating Officer
Laurel Bank
Sapana Nanuwa
Sapana Nanuwa
Chief Marketing Officer
Galway Holdings
Cecilia Tamez
Cecilia Tamez
Chief Strategy Officer
Euronet
Natasha Franzen
Natasha Franzen
Global Head of Virtual Shopping
Klarna
Irina Long
Irina Long
SVP, Customer Experience Research & Analytics
Citizens Banks
Camilla Morais
Camilla Morais
SVP of Operations 
Brex
Nichole Lecher
Nichole Lecher
VP of Client Journeys
Northwestern Mutual
Vivian Husband
Vivian Husband
VP of Customer Experience
Blue Shield of California
Anju Gupta
Anju Gupta
Vice President, Data Science and Analytics
Northwestern Mutual
Ben Easaw
Ben Easaw
Managing Director, Digital Experience Design
Cetera Fiancial Group
David Neves
David Neves
VP of Digital Marketing
Prudential Financials
Sean Albertson
Sean Albertson
Director of Client Experience Measurement & Analytics
Charles Schwab & Co., Inc.
Tiffany Raymond
Tiffany Raymond
Head of Global Customer Advocacy
PayPal
Matthew Lehman
Matthew Lehman
Industry Principal
RingCentral
Parin Kothari
AVP, Digital Transformation
Manulife

In Partnership With :

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