The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America
June 2-3 2025
| The Camby, Phoenix, USA
View the presentation above with Dr. Fabiola Corvera-Stimeling, Senior Director of Client Experience at Northwestern Mutual and Pete Galdi, Business Process Intelligence-Account Executive at Signavio at the CX Exchange BFSI 2021 in Miami, as they share key insights on:
• Examining every stage of your customer journey, to identify fracture points and analyze gaps in experience
• Demonstrating ROI from CX investments from a foundational level
• Streamlining back end processes, and utilizing technology to create a seamless experience for your customers
• Understanding the necessary elements to creating a culture of customer centricity
• Working effectively with third party solution providers to maximize external investment
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Address: IQPC Ltd, 129 Wilton Road,
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Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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