The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America
June 2-3 2025
| The Camby, Phoenix, USA
View the presentation above with US Bank at the CX Exchange BFSI 2021 in Miami, as they share key insights on:
• Redefining roles to create the right hybrid-working model, which will not only encourage productivity, but also drive employee satisfaction
• Accounting for the continuously changing habits of customers and employees and measuring change effectively, to continually improve processes
• Resetting the expectations of your teams, to reflect the trust required to work remotely
• Ensuring employees have the right tools and training to build loyal, long standing customer relationships in a digital first world
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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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